I purchased a Fakir iron from A101, but it began dripping water within a month and soon stopped heating entirely. I sent it to Fakir’s authorized service center, 'Keskin Elektrik' in Adana, via my friend T*** T*** B***, under warranty with form number 102400729, but received no response after three weeks. When we visited the service, they asked for the registration details again, revealing the product had not been registered at all. The staff, particularly Ms. S***, displayed an unprofessional and indifferent attitude. After insisting on a repair, they called a few days later claiming it was fixed, but the same issues persisted, suggesting no proper repair was done. When we raised this with the service, mentioning a complaint to customer service and the Consumer Arbitration Board, they rudely dismissed us. Fakir customer service was equally unhelpful, refusing to address the problem. This experience highlighted both the poor quality of the product and the company’s lack of accountability—I cannot recommend Fakir to anyone.
Hello, I purchased a trimmer from the Fakir brand, and unfortunately, it turned out to be defective. I sent it to the technical service for repairs under warranty, and they kept me waiting for a whole month, claiming they were waiting for a specific part. After that month, they finally informed me t...
In November 2021, water started to accumulate in the tank under the Fakir brand electronic teapot I bought. I didn't care. It stopped working after about 6 months. I took it to the Dealer. First, they delayed for a long time. They didn't contact me unless I called. Then they said we were waiting for...
I bought a Fakir Innovator 7269 cordless vacuum and was only able to use it for 3 days. It stopped working right away. As the product is still under warranty, I took it to the authorized service center in Konya/Karatay. It's been a full month, and they still haven't managed to get the battery for my...
I sent my Fakir S770 robot vacuum, which had the same problem twice within a month, for a replacement under warranty. It's been 1.5 months, and they haven't returned it to me. They missed the legal deadline, and now my money has gone to waste. I regret doing business with them, and I hope they stop ...
On September 27, 2024, I purchased a Fakir Steel n More tea maker from the Migros Dekar branch. I specifically chose this product because it is made of stainless steel. However, after using it for only 6 days in total, I noticed that the water tank had started to rust while cleaning it. I reported t...
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