Fakir RF Facial Care Device Burned My Face on the First Use

On May 17, 2026, I purchased the Fakir Iyo Marka Trio RF Facial Care skin care device from the İzmir İstinyePark store for approximately $558. The device came with only a QR-code-based user guide, and the instructions provided through that guide were so inadequate that I suffered serious burns on both of my cheeks the very first evening I used the device.

The device has three operating modes: a yellow light mode, a lower-level red light mode, and a more intensive red light mode. Distinguishing between the two red light settings is extremely important, yet when the device is operating at the higher-intensity red light level, there is no clear indication that it has switched to a stronger setting other than a subtle increase in speed. The instructions contain no warning advising users to ensure which red-light level is active before use. During the purchase process, only the benefits of the device were explained to me, and I assumed that the detailed operating instructions would be available in the user manual. However, no printed manual was included. Everything was left to the limited information accessible through the QR code. The warnings were virtually nonexistent, and the usage instructions were extremely insufficient.

I purchased this device for facial rejuvenation and paid a significant amount of money for it. However, after the very first use, I had no choice but to stop using it completely. The burns on both of my cheeks remained painful and irritated for approximately one week. The discomfort was severe, and my face developed a visibly aged appearance as a result. In addition, I developed swelling under my left eye, something I had never experienced before, and that swelling is still present.

I genuinely wanted to use this device and benefit from its intended purpose. However, because of the burns on my face and the swelling beneath my eye, I am now afraid to use it again. Since the first attempt, the device has remained unused in its box.

On May 21, I returned to the store where I purchased the device. The staff informed me that they had never received a similar complaint before. They suggested that I could leave the device for technical inspection to determine whether there was a problem with its settings. I also contacted Fakir Customer Service, who listened to my complaint and stated that they would share it with the relevant department, but I have not received any concrete follow-up or resolution.

Because a holiday period was approaching, I did not want to lose another week or more by immediately sending the device for service, so I have not yet submitted it for inspection. Nevertheless, I am experiencing ongoing harm due to the burns on my skin and the swelling under my left eye.

I respectfully request a detailed explanation regarding the safe operation of this device, a thorough investigation into the injuries and adverse effects I experienced, and a solution that addresses the harm I have suffered. I also request clear, comprehensive, and safety-focused usage instructions that include adequate warnings so that the device can be used safely and confidently in the future.