On December 10, 2025, I purchased a Fakir Spot Cleaner PR8038 steam upholstery and carpet cleaning machine from Vatan Bilgisayar, paying approximately $258. I used the product for the first time on December 13, 2025, and during this very first use, it immediately started displaying a “dirty water tank full” warning. Even though we repeatedly emptied, cleaned, and dried both the clean and dirty water tanks, the warning did not reset under any circumstances, making the product completely unusable.
After this, I contacted Fakir customer service and was told that I needed to write to their WhatsApp support line. When I explained the situation via WhatsApp, I was then given a service phone number. However, when I called the service center, no one answered the phone. Additionally, despite the product being almost brand new, I was not given any clear information about whether I would be charged a service fee if I sent it in.
Since this product was defective from the very first use and I was unable to use it at all, I request that my inconvenience be resolved. I am asking for the return of the product through Vatan Bilgisayar and a full refund of the approximately $258 I paid for this purchase.
On October 15, 2025, I purchased a Fakir Alina Clean multifunctional steam cleaner for ₺2,250. The product arrived three days later. The next day, I tested it for only five minutes but wanted to return it because it didn’t meet my expectations. I carefully cleaned, dried, and repackaged all its part...
Hello everyone, I am writing from Turkey. I purchased the Fakir Inovator X Plus 7286 for my mother on 12.05.2024. However, the battery of the rechargeable vacuum cleaner began to drain very quickly, and the device started overheating. These issues made the vacuum cleaner almost impossible to use for...
On 16.09.2023, I purchased a Fakir Inovator X 7272 cordless upright vacuum cleaner from the Balıkesir Evkur store, and I still have the invoice. For the past two days, despite the battery being fully charged, the device does not work at all—there are no warning lights, sound alerts, or error codes. ...
I purchased a Fakir Inavatör X Plus 7286 Antrasit Blue vacuum cleaner on 18.03.2024 for $282.40. For about two months, I have experienced gradually worsening battery performance issues. The vacuum turns on but shuts down almost immediately, making it impossible to use the product as intended. On 03...
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