In November 2024, I purchased products from the L'Oréal Paris Bright Reveal series at Migros Mion store. I used the moisturizer and sunscreen, but I did not open the serum. After starting to use the products, I experienced persistent redness and a burning sensation on my face. Initially, I thought this might be part of an adaptation period, so I continued to use the products occasionally. However, each time I used them, I had the same reactions, and the burning sensation became painful on my skin. Therefore, I contacted your customer service to report that the product caused damage to my skin and to file a complaint. However, I was told that my complaint would not be considered due to the time that had passed since purchase. I expected a major brand like L'Oréal to be more sensitive to health issues experienced by its customers. The burning and redness caused by these products on my skin is completely unacceptable. I found your approach highly unsatisfactory and I am requesting a resolution to this issue. I have decided to share my experience on social media and consumer complaint platforms to inform other users. I hope L'Oréal will fulfill its responsibility to ensure customer satisfaction and to provide safe products. Sincerely, Nihan Ç***
I purchased L'Oréal Paris sunscreen expecting a high-quality product from a globally trusted brand. But right after applying it, my face began to burn and turn red. This wasn’t just a mild reaction—it was intense and lasted for a long time, leaving my skin irritated and damaged. The redness and burn...
I applied L'Oréal Paris Bright Reveal on my freshly cleansed skin, and within moments, my face turned bright red. It wasn’t just mild irritation—my skin looked raw and inflamed. You can see in the photos just how bad it got. I never imagined that a product from such a well-known and trusted brand co...
I purchased L’Oréal Paris Dark Spot Sunscreen from Gratis yesterday for 450₺. This morning, I applied it on clean skin, and immediately, my face started burning intensely. Within minutes, my skin turned extremely red. I thought the sensation would subside, but it didn’t. I washed my face, hoping to...
I purchased a L'Oréal Paris skincare product just two days ago, trusting the brand’s reputation and expecting a safe experience. Unfortunately, it turned out to be a huge mistake. Despite not having particularly dry skin, after using the product for just two days, my face became extremely dry, tight...
I recently purchased two tubes of L’Oreal Paris Bright Reveal sunscreen, and using it has been a nightmare for my skin. Despite not having sensitive or allergy-prone skin, this product caused severe burns on my face, specifically on my upper lip, nose, and cheeks. It’s advertised as anti-acne, but i...
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