I rented a car from Europcar in Dalaman on September 20 and noticed a 2000₺ charge on my credit card. When I contacted Europcar, they claimed it was only a pre-authorization, not an actual charge. However, when I reached out to VakıfBank, they confirmed the amount had indeed been charged and had not been refunded. I am left in a frustrating back-and-forth, with neither party taking responsibility. This situation has caused me financial inconvenience, and I am urgently requesting Europcar to resolve the issue by promptly refunding the 2000₺ taken from my account.
I rented a car from Europcar’s Diyarbakır Airport branch for two days (October 26–28, 2024). A 2000₺ deposit was charged to my credit card, with the p...
Between April 24 and April 28, we rented a car from Europcar and picked it up without any issues at Sharjah Airport in Dubai. We also returned the car smoothly and on time, with no damages, no extra charges discussed, and all paperwork properly handled. Everything seemed perfectly normal at the time...
I rented a car for two days from Europcar’s Diyarbakır Airport branch between 26.10.2024 and 28.10.2024. Although I was told the ₺2,000 provision fee would be refunded to my card within seven days, it still has not been returned. When I reached out through the Europcar website to ask about my refund...
On November 27, I rented a car from Europcar in Dubai and paid the full rental fee upfront. They also blocked the required deposit amount on my credit card. I returned the car on December 1, and they confirmed that the deposit would be refunded—which it was. Up to that point, everything went smoothl...
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