I’ve been using the Enuygun app for years and have never had an issue until now. However, on November 15, I had a very disappointing experience with the flight ticket I purchased for my family’s return from Baku to Ankara. I couldn’t complete the check-in process through the app, so I called customer service for help. They told me I had to pay an additional $24 USD per person, which I found completely unreasonable.
When I also asked to purchase extra baggage allowance, they tried to charge me $124 USD, even though the actual difference should have been around $47 USD. These amounts make no sense and are absolutely unacceptable.
In total, I paid $684 USD through Enuygun. Despite speaking with customer service, no solution was offered. After this negative experience, I no longer plan to use the Enuygun app.
Enuygun.com refunded me only ₺80 instead of ₺1700 for my flight cancellation, which was scheduled for a month later, and they informed me of this only after I had canceled the ticket. If I had known this in advance, I would have never canceled my flight through them. I am absolutely filing a complai...
I was tracking prices for an Ankara-Moscow flight ticket on Enuygun.com before purchasing. In a single day, the price escalated from ₺22,000 to ₺25,000, and finally to ₺27,000. Fearing further increases, I decided to buy it at ₺27,000. To my profound shock and dismay, the very next day, the ticket p...
I bought a ticket from Enuygun for an Istanbul - Dubai flight. Since there was a possibility I might cancel, I paid extra for Comfort-Flex, which allows for a refund. Before buying, I called customer service to ensure there wouldn't be deductions if I canceled. The customer representative said if I ...
I booked a round-trip flight from Istanbul to Pristina for April 26, 2025, through the Enuygun.com app, flying with Pegasus Airlines. I purchased a Light package for the outbound leg (08:15 Istanbul–Pristina) since I was traveling without luggage to pick up my belongings. For the return flight at 16...
On August 21, 2025, I purchased a ticket for SunExpress flight YS293V from Mersin to Izmir, scheduled to depart at 22:40. I booked the ticket through Enuygun.com and paid by credit card. Approximately three hours before departure, I attempted to complete my online check-in via both the SunExpress m...
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