Enuygun Check-In Failure Led to Extra $24 Per Person
I’ve been using the Enuygun app for years and have never had an issue until now. However, on November 15, I had a very disappointing experience with the flight ticket I purchased for my family’s return from Baku to Ankara. I couldn’t complete the check-in process through the app, so I called customer service for help. They told me I had to pay an additional $24 USD per person, which I found completely unreasonable.
When I also asked to purchase extra baggage allowance, they tried to charge me $124 USD, even though the actual difference should have been around $47 USD. These amounts make no sense and are absolutely unacceptable.
In total, I paid $684 USD through Enuygun. Despite speaking with customer service, no solution was offered. After this negative experience, I no longer plan to use the Enuygun app.
Hello Mr. Refai, We have tried to contact you multiple times regarding the situation you experienced, but we were unable to reach you. As Enuygun, we would like to state that we always work to provide better service to our valued users and, in this direction, we are constantly expanding and improving our team. For all your questions and inquiries, you can reach us 24/7. Best regards, Enuygun Team
