I bought a ticket from Enuygun for an Istanbul - Dubai flight. Since there was a possibility I might cancel, I paid extra for Comfort-Flex, which allows for a refund. Before buying, I called customer service to ensure there wouldn't be deductions if I canceled. The customer representative said if I bought from that group, there would only be a very small deduction. When I asked about the price, they said at most 500-600 TL would be deducted, not more. Trusting this, I bought 2 tickets. Another friend with us also bought one ticket for the same flight. We had to cancel all 3. My friend who bought 1 ticket was only charged around 300 TL. They deducted 2000 TL from me. Customer service wasn't helpful either. I won't use this site again and I don't recommend it to you either. Despite paying extra, they charged me an absurd amount.
Enuygun.com refunded me only ₺80 instead of ₺1700 for my flight cancellation, which was scheduled for a month later, and they informed me of this only after I had canceled the ticket. If I had known this in advance, I would have never canceled my flight through them. I am absolutely filing a complai...
I rented a car for 4 days from Enuygun.com and paid with my credit card. I was supposed to pick up the car from Izmir and return it there. However, my Pegasus flight from Ankara to Izmir was diverted to Bodrum due to unfavorable weather conditions at Izmir airport. I explained the situation to the r...
I’ve been using the Enuygun app for years and have never had an issue until now. However, on November 15, I had a very disappointing experience with the flight ticket I purchased for my family’s return from Baku to Ankara. I couldn’t complete the check-in process through the app, so I called custome...
We purchased a ticket from Corendon Airlines for Antalya to Amsterdam through Enuygun.com. My friend mistakenly marked the wrong date, and we noticed it right away, so we started calling the airlines. Other airlines allow you to upgrade the economy ticket and change the flight. However, Enuygun clai...
On June 24, 2025, I purchased a Damascus to Istanbul flight ticket for ₺27,177 through Enuygun. Due to the Israel-Iran conflict, all flights were subsequently canceled by Ajet. On July 2, 2025, I submitted a refund request. However, the agency I purchased the ticket from intends to deduct approximat...
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