I booked a Bangladesh to Istanbul flight through eDreams online. One week after confirmation, the airline (Jazeera Airways) canceled the flight and informed me that the refund would be processed through eDreams.
However, three days have passed, and I haven’t received any communication from eDreams. There is no customer service phone number, and their website only offers an English-language chatbot that keeps giving automated responses with no real assistance.
I am completely lost on what to do next. How can I reach eDreams? Where should I file a complaint? I just want my refund processed as soon as possible. Has anyone else faced this issue? Any guidance would be greatly appreciated!
My Pegasus flight from Istanbul to Izmir was canceled, but I did not receive a refund. Booking 10837114344 on eDreams for a Prag-Izmir trip on February 5. My Istanbul-Izmir connecting flight was canceled due to bad weather, and we were forced to land in Antalya rather than Istanbul. I asked Pegasu...
I received a refund from Wizz directly to eDreams, and Wizz also sent me confirmation that the amount was successfully transferred. However, eDreams claims they didn’t receive anything, and despite all the calls and messages I’ve left, I still haven’t received any response. There’s no one to talk to...
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I purchased a flight ticket from Rome to Izmir through Edreams two months ago. I later canceled the booking on April 26. Today is May 20, and I’m still waiting for my refund. Nearly a full month has passed, and I have received nothing. Processing a refund should not be this difficult—especially whe...
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