At different times, I bought two Dyson Airwrap items from Dyson.com.tr. The first item, with order number 7001259225, had a broken button, so I sent it back on July 7 and got my money back. They told me through WhatsApp that the refund process had begun on July 8 and would be finished in 14 days. But when I asked about it again on the sixth day, they said it began on the 13th, which was confusing and frustrating. They are using tricks to keep my 30,000 TL from me. As for my second order, with order number 7001286469, I put it in before I got my money back for the first one because they told me it was okay. But because I thought there might be a problem with the button, I sent it back on July 14, within the unconditional 14-day return period that was written on their website. But its fate remains uncertain. Even though I've sent them a lot of emails and messages, they keep putting off my refund. I need my money back right away for both products. If I have to, I'll take this to the Consumer Arbitration Committee or use any other legal means, including social media, to get what I want.
On June 26, 2024, I placed an order for an Airwrap on dyson.com.tr. On July 2nd, when I called Dyson, I was told that there was no such order and that it would be reviewed and they would get back to me within 48 hours. 48 hours passed, and no one called. I called again and was told they would resolv...
I purchased a Dyson Airwrap on February 25, 2025, and returned it just three days later. But weeks have passed, and I still haven’t received my refund. When I contacted Dyson, they claimed that the information I provided at the time of purchase didn’t match the product I returned—so they say they ca...
I purchased a Dyson Airwrap from Dyson Türkiye, but after receiving it, I decided to return it the very next day. I followed the proper process, and the package was successfully delivered back to Dyson. However, when I contacted customer service, I was told that my return was placed in a queue for i...
1st of April 2023, we bought the Dyson Airwrap product from your store in Vadi Istanbul Mall. As I am not happy with the product in the first trial, I went to your store on 2nd of April and I asked them to change it with another product or returned it. But your store is not accepting any change/retu...
I am experiencing a major inconvenience with Dyson Turkey. My Airwrap device broke down in its 3rd year due to a motor error and was not repaired, but destroyed. They offered me a 40% discount and said I could only use it for online purchases. I waited 2 months for the device to be in stock. Then th...
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