In November 2022, I purchased the Dyson Airwrap complete long device from Dyson.com.tr. Unfortunately, the device malfunctioned in July 2023, and I contacted Dyson via WhatsApp. They assured me that they would service the device. I submitted my device on July 18, 2023, and they decided to replace it. They claimed they didn't have the same color in stock but offered to send me a grey one instead. I requested that the replacement be sent as soon as possible in any color that was in stock. My Dyson is still missing today, July 31, 2023, despite numerous phone calls and WhatsApp messages. I used this device on a daily basis, and the extended wait has left me very annoyed. Dyson's response is consistent: a replacement will be sent as soon as possible. How does Dyson ensure customer satisfaction? I regret spending a significant amount of money on this product, and if Dyson does not deliver on time, I will immediately file a complaint with the Consumer Arbitration Committee.
I purchased my Dyson Airwrap Multi-styler Complete Long (Prussian blue and shiny copper) device on April 12, 2023, from the Dyson online site. However, the device gave a red flashing light warning in its 7th month. After careful inspection, I sent the product, which I had purchased at a considerable...
Dear Dyson Customer Service, I am writing to express my deep frustration and disappointment regarding an issue with my Dyson Airwrap, which I purchased on December 26, 2024 from one of your official retailers in Turkey. After much effort to find the product in stock (visiting multiple shopping malls...
I purchased the Dyson Airwrap Complete Long Volumise product from Dyson.com.tr on 19/08/2024. After a short while, the brush head of the product started to come off during use. I called Dyson customer services on 19/09/2024 and we made a video call. Customer service stated that a new part would be s...
December 4, 2023, purchased a Dyson Airwrap™ multi-styler product from dyson.com.tr for my daughter's birthday on December 7, 2023. I was informed that the "so-called" courier company, Sendeo, which I had never heard of before and with whom I had no choice in working with, would be delivering the p...
I’m reaching out to address the issues I’ve experienced with purchasing a Dyson Airwrap from Dyson Türkiye. Checking the stock in Antalya has been incredibly frustrating; since the stock isn’t visible on your website, I contacted live support, only to be told I’d need to visit the store physically. ...
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