I Face Delays and Zero Communication From Dyson While My Airwrap Remains Unfixed

I purchased a Dyson Airwrap from Dyson Online Türkiye, and since November 7, my device has been sent to authorized service three separate times for the same Bluetooth connection problem, yet the issue still has not been resolved. Each time, I received a different explanation. On one occasion, I was told the problem had been fixed, but the device was returned with the same malfunction. Most recently, I was informed that “no problem was encountered,” which completely contradicts my ongoing experience with the product.

The shipping process is also handled in a totally unorganized way. When I asked customer service whether my product had been shipped, the representative said they could not see that information. As a result, I have no idea where my device is or whether it has even been released from service. After the most recent service operation, four days passed and the product still had not been handed over to the shipping company, and I still haven’t received it. For a brand like Dyson, this lack of tracking and communication is unacceptable.

Although the device has been serviced three times under service record/invoice number 2704984689, the same malfunction continues, clearly showing that the product is defective. Under Consumer Law No. 6502, if a product is repaired repeatedly and the issue cannot be resolved, I have the right to request an exchange or a refund.

Despite this, Dyson customer service refuses to take responsibility, hides behind the authorized service center, and offers no real solution, which has caused significant hardship for me. For all these reasons, I request a full refund for my Dyson Airwrap without any deductions. If my justified request is not met, I will exercise my legal rights and file a complaint with the consumer arbitration committee.