I have been using a Dyson V15 vacuum, and about two weeks ago, while cleaning the dust bin, the red plastic latch came off very easily. I immediately contacted Dyson customer service, and they sent me a replacement part. However, despite handling it with extreme care, the exact same issue happened again — the red plastic latch popped out of place.
When I reported the situation to customer service a second time, they informed me that this time the part replacement would be chargeable. I find this unacceptable, especially since the product is still under warranty. I purchased my Dyson V15 from MediaMarkt, and in my view, a recurring defect like this should be fully covered without any cost to the customer.
I am requesting a free replacement part along with proper installation support. A premium product at this price point should not have such repeated quality issues, and I expect Dyson to resolve this matter promptly without additional charges.
In October 2024, I purchased a Dyson V15 vacuum cleaner from Media Markt, and my product is still under warranty. Three days ago, the seal in the dust bin came off and could not be reattached. This is not the first time I have faced this problem. Previously, the same issue occurred, and the service...
About three months ago, I purchased a Dyson V15 vacuum cleaner, expecting high performance and long-term reliability. However, the red rubber seal located in the filter section suddenly popped out during normal use. I tried to reattach it myself, but it wouldn't go back into place properly. Since th...
I purchased a Dyson V15 vacuum just a week ago and experienced an issue with the red rubber component. When I contacted customer service, I was told the damage was due to "user error" and that it wouldn’t be covered under warranty. All I did was gently wipe the vacuum with a nearly dry cloth. Despi...
I purchased my Dyson V15 vacuum cleaner about a year ago from Dyson’s official website, and the product is still under its two-year warranty. Due to a serious health condition, I have only used the vacuum around ten times. I’ve also performed regular filter maintenance. However, for the past three t...
I purchased the Dyson V15 about 7 months ago, and while it’s still under warranty, I’m extremely frustrated by the lack of support and spare part availability. The seal inside the dust bin came off by itself, without any misuse. I contacted Dyson customer service, and they assured me that the dust b...
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