I Face Detached Filter Seal Problem on My Dyson V15 Vacuum Under Warranty

Ayşe
July 27, 1:12 pm
3

About three months ago, I purchased a Dyson V15 vacuum cleaner, expecting high performance and long-term reliability. However, the red rubber seal located in the filter section suddenly popped out during normal use. I tried to reattach it myself, but it wouldn't go back into place properly. Since the vacuum is still under warranty, I immediately stopped using it to avoid voiding the coverage and made no attempt to repair it myself.

This was the first time such an issue occurred, and I use the vacuum only in a regular home setting. What frustrates me more is the lack of clear information about where and how to get it repaired. Before I reach out to an authorized service center or customer support, I am hoping for proper guidance or a clear next step from Dyson.

Given that the product is still within the warranty period, I expect Dyson to repair or replace the defective part at no cost. I request the company to address this malfunction promptly and eliminate the inconvenience caused by a faulty component in a relatively new and expensive device.

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