I bought a filter for my air purifier from the official Dyson.com.tr website, paying a significant amount, expecting an original product with no issues. The shipping was impressively fast, and I received the filter the next day. However, I noticed that the packaging was damaged, with a dent and a hole in it. Upon opening the box, I saw that both filter bags had tears along the edges, though the filters themselves appeared clean. I installed the filter anyway, but I immediately noticed a bad odor coming from my device.
When I contacted customer service, they insisted that the filter wasn’t damaged and dismissed my concerns, even though I reached out twice. They advised me to keep using it, claiming the issue would resolve itself. It’s been 24 hours, and the odor persists, a problem I never had with my previous filter. I’m left questioning what recourse I have for this significant expense. Must I turn to Consumer Rights to resolve this? Why is Dyson denying the problem without proper investigation? If this isn’t addressed soon, I will continue to escalate my complaints. No one should be left in this position, especially after paying so much.
On 11.05.2023, I purchased a Dyson Purifier Hot+Cool Formaldehyde air purifier. Upon delivery, I noticed the box was damaged and immediately requested a return. The Dyson customer representative instructed me to open the box and inspect the product, assuring me it could still be returned. However, o...
Buying products from Dyson Turkey has been a complete disappointment, to say the least. Let me explain briefly. Around 6 months ago, we purchased a product that turned out to be defective. We contacted Dyson Turkey to address the issue. Initially, they attempted to resolve it by changing the filter,...
I purchased an air purifier from the Dyson store, and one of the air purification filters arrived broken. When I contacted Dyson customer service, I was shocked by their response. They acknowledged the filter was broken but claimed it could still be used as is. This level of service from a brand li...
I purchased a device directly from Dyson's website, but only the travel bag for the product was delivered. When I contacted Hepsijet customer service, they informed me that the cargo was damaged during transport and would be returned to the company, advising me to reach out to Dyson. I received no n...
I purchased the Dyson air purifier Cool+Humidify PH04 EU/TR/CEE/CH/ZA/MA/LB/IL Wh/GD on March 22, 2024. I have only used it in my bedroom, but within a month, it started to emit a slight odor. At first, I didn't take it seriously, but over time, the smell developed into a syrupy scent. Because of th...
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