Dyson Sent Me a Damaged Air Purifier Filter That Emits a Bad Odor
I bought a filter for my air purifier from the official Dyson.com.tr website, paying a significant amount, expecting an original product with no issues. The shipping was impressively fast, and I received the filter the next day. However, I noticed that the packaging was damaged, with a dent and a hole in it. Upon opening the box, I saw that both filter bags had tears along the edges, though the filters themselves appeared clean. I installed the filter anyway, but I immediately noticed a bad odor coming from my device.
When I contacted customer service, they insisted that the filter wasn’t damaged and dismissed my concerns, even though I reached out twice. They advised me to keep using it, claiming the issue would resolve itself. It’s been 24 hours, and the odor persists, a problem I never had with my previous filter. I’m left questioning what recourse I have for this significant expense. Must I turn to Consumer Rights to resolve this? Why is Dyson denying the problem without proper investigation? If this isn’t addressed soon, I will continue to escalate my complaints. No one should be left in this position, especially after paying so much.
Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Rest assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Kind regards, Dyson Turkey
They said they contacted the relevant department and would transfer it to them. After they evaluate it, they will call back. So my issue hasn't been resolved yet, and I'm waiting.
They said they would take the device in for service, which is ridiculous. I am saying I have a filter issue, and they are saying let's take the device in for service. I don't understand.
