I purchased a device directly from Dyson's website, but only the travel bag for the product was delivered. When I contacted Hepsijet customer service, they informed me that the cargo was damaged during transport and would be returned to the company, advising me to reach out to Dyson. I received no notification about this issue until I followed up, and even then, the damage report was not entered into the system. Upon contacting Dyson, I was initially told they had no information from Hepsijet. Later, after noticing the return status in the system, I was told, "We will get back to you as soon as possible." Despite calling for days, the only response I received was that my complaint was being forwarded. I paid ₺20.000 for this product, yet I’ve been left without it, and Dyson has done nothing to resolve the issue. Hepsijet damaged the device during delivery, and although it was returned to Dyson, a replacement still hasn’t been sent to me. I demand the immediate delivery of the product I paid for. Misleading and stalling customers like this is far from professional.
On March 24, I submitted a service request for my Dyson Airwrap (ID provided), due to power issues I believed were related to insufficient voltage. After waiting days, my product finally arrived back from service yesterday. However, what I received was completely unacceptable. The service note claim...
I bought the Dyson Gen 5 Detect a few days ago from the Dyson website. They shipped the product using 'Kolaygelsin' cargo delivery. However, this cargo company did not provide any notification or written notice about the delivery date and returned the product to Dyson without attempting to contact m...
I bought a filter for my air purifier from the official Dyson.com.tr website, paying a significant amount, expecting an original product with no issues. The shipping was impressively fast, and I received the filter the next day. However, I noticed that the packaging was damaged, with a dent and a ho...
On September 23, 2025, I purchased a Dyson Airwrap ID Ceramic Pink hair styler through Hepsiburada from the official Dyson Turkey seller. During the purchase, social media advertisements stated that a travel bag would be included as a gift under the campaign. However, although my product was deliver...
I purchased a Dyson Airstrait from Media Markt about three months ago, paying ₺20,000. I have always used the device strictly according to the user manual and instructions. However, despite careful use, I experienced severe hair breakage. At this point, nearly half of my hair has broken off, and the...
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