Dyson Failed to Deliver My Device After Hepsijet Damaged the Shipment
I purchased a device directly from Dyson's website, but only the travel bag for the product was delivered. When I contacted Hepsijet customer service, they informed me that the cargo was damaged during transport and would be returned to the company, advising me to reach out to Dyson. I received no notification about this issue until I followed up, and even then, the damage report was not entered into the system. Upon contacting Dyson, I was initially told they had no information from Hepsijet. Later, after noticing the return status in the system, I was told, "We will get back to you as soon as possible." Despite calling for days, the only response I received was that my complaint was being forwarded. I paid ₺20.000 for this product, yet I’ve been left without it, and Dyson has done nothing to resolve the issue. Hepsijet damaged the device during delivery, and although it was returned to Dyson, a replacement still hasn’t been sent to me. I demand the immediate delivery of the product I paid for. Misleading and stalling customers like this is far from professional.
Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be assured that we will address the issue with care. Our solution center representative will contact you as soon as possible to provide support. Sincerely, Dyson Turkey
You have been saying the same things since 20.11.2024. I want something that leads to a solution. You are not sending the product that has been paid for, and you are not sharing the process. I'm just being stalled like this. If you are not going to send it, I am fed up; please refund my money.
You are not providing information about the process, and on top of that, you are trying to send me the product that you damaged yourself after sending it to the service. I absolutely do not accept such a thing. What kind of business is this, and how is this supposed to ensure satisfaction? You are unable to ensure customer satisfaction, and on top of that, there is unjust gain. Either send a new product or refund my money. I have never seen anything like this. I am watching what you are doing with astonishment. You are not taking this into consideration either. I have applied to the Consumer Arbitration Board. After that, I will file a lawsuit.
Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Sincerely, Dyson Turkey
