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Dyson Air Purifier Return Denial

Savaş
October 21, 2023 2:42 PM44

I bought a Dyson air purifier, and I'm not happy with it. But I can't give it back. The store told me that because I bought it in person, I couldn't get a refund. They said face-to-face purchases can't be returned. I bought the same product with a humidifier from their website and was able to return it without any issues. The law says that if you buy something in installments, you can return it, but they're not following that. I bought it from their store in Kentpark, Ankara. Please don't reply with "our support center will get in touch with you," because I've already talked to them several times. It looks like 23,000 Turkish Lira will be wasted.

October 23, 2023 12:35 PM (1 day after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey

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