Dear Dyson Customer Service, I am writing to express my dissatisfaction regarding an ongoing issue with my Dyson vacuum cleaner. Since August 2024, I have been trying to obtain a replacement battery for my device. Despite numerous attempts to resolve the issue, I have not received the battery, nor have I been provided with a clear timeline for when it will be available. This extended delay has caused significant inconvenience and has rendered my vacuum cleaner unusable for almost a year. I expected better service and support from a brand like Dyson. I kindly request that this matter be addressed urgently. Either a replacement battery should be provided free of charge as soon as possible, or, if the battery cannot be supplied, the vacuum cleaner should be replaced to compensate for the ongoing inconvenience. Sincerely Rabia Savaş Tekirdag/Turkiye
I'm writing to express my displeasure with the Dyson V15 vacuum cleaner I bought in March. Unfortunately, the vacuum has broken down, forcing me to contact technical support. On July 31, 2023, the service assured me that the required battery was in stock and would be delivered. However, the battery ...
In mid-2021, I purchased a Dyson V11 cordless vacuum cleaner from your official website and have been using it regularly for about 10 minutes a day since then. However, this week, the battery suddenly died completely, and the vacuum no longer works. I’m quite surprised and disappointed to have exper...
My Dyson V8 vacuum cleaner has had a battery issue since the 2-year mark, and now—after 4 years of owning it—I still can’t use it due to the same unresolved problem. I contacted Dyson support, and they told me the battery was out of stock and asked me to keep checking for updates. I’ve been monitori...
I began using my Dyson V15 vacuum in March, and on July 26, it developed a battery issue. Customer service assured me that a replacement battery would be sent to me within three business days. However, six days had passed with no sign of the battery. When I contacted them again, they said it would b...
I purchased a Dyson V8 vacuum cleaner, and after just one year, the battery completely died. I reported the issue to Dyson, and they sent me a replacement battery, which I appreciated. However, the second battery also failed after only a year and a half. When I contacted Dyson again, they told me th...
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