The Dyson V15 Must Read Before You Buy... After Sales Service!

Dear Customer Service Team or Authorities, I am writing to express my dissatisfaction and disappointment with the problems I encountered with my Dyson V15 vacuum cleaner, which I purchased about eight months ago. First, the vacuum cleaner head of my Dyson V15 model vacuum cleaner, which I purchased on 21.02.2023, broke. Then I saw that there was an air leak in the motor cyclone part and contacted your customer service department. I was informed that the courier would pick up my vacuum cleaner from me. I carefully packed my vacuum cleaner in its original box with the parts I use frequently and waited to deliver it to the courier, but the courier did not arrive. The next day he didn't come again and I informed your customer service about the issue, but I didn't get a return. I also communicated with the courier company and on the 3rd day, my vacuum cleaner was received from me based on my complaints. During this whole process, not only could I not use my vacuum cleaner, but I also had to meet with the courier company and wait for it to be picked up for 3 days. Two days later, a customer service representative called me and informed me that the broken head part of the product would be replaced one-to-one, but the motor part would not be replaced, only the cyclone seal would be replaced. Despite my request for a comprehensive repair or replacement, I was informed that only the cyclone seal would be replaced. Moreover, I was asked for approval to use a different colored cyclone seal, which would spoil the aesthetic appearance of the original product. Of course, I did not accept this. I conveyed that I wanted the product I purchased to be replaced with the original features as written on the invoice. I have been called by customer service for two days. I was told that I had to accept the cyclone seal in a different color or the product would be returned to me in a defective condition and then I would have to check the stock through the system and follow the same process again when the original part arrived. I strongly disagree with this proposed solution. As a customer, I find it worrying that a premium product such as the Dyson V15, which I purchased at a high cost, has such problems within eight months, but as a customer, I expect a more satisfactory solution. If a complete replacement or repair is not possible, I insist that the product is delivered in the color and model specified on the original invoice, in good and working condition.