The battery of our Dyson V11 Absolute cordless vacuum suddenly died. After speaking with Dyson customer service, I was told that the battery needed to be replaced. However, when I tried to purchase a new one, they said it was out of stock and, since it’s an imported part, they couldn’t provide any timeline for restocking. Upon checking their website, it’s clear that only the battery is out of stock, while other parts are readily available. According to the After-Sales Services Regulation, the manufacturer or seller is required to supply spare parts for five years, but Dyson is not fulfilling this obligation. As a result, we can’t use our vacuum cleaner. I’m sharing this experience to inform other customers so they don’t face the same issue. Dyson may appear frequently in TV ads these days, but don’t be fooled by what they claim—once the sale is made, you’re left on your own. We are left in limbo just because we can’t buy a battery, and there’s no telling how much longer this will continue. For us, Dyson has become a regret.
In mid-2021, I purchased a Dyson V11 cordless vacuum cleaner from your official website and have been using it regularly for about 10 minutes a day since then. However, this week, the battery suddenly died completely, and the vacuum no longer works. I’m quite surprised and disappointed to have exper...
I reached out to Dyson customer support after my Dyson V11 vacuum stopped responding completely. Through live chat, I was informed that the battery had reached the end of its life and needed to be replaced. So far, no issue—this is expected over time. The real problem began when I tried to purchase...
Hello, I’ve been using the Dyson V11 vacuum and now need to replace the battery. However, every time I try to order one, I’m told it’s out of stock. I contacted customer service hoping for help, but they offered no solution—just vague responses with no timeline or alternative options. I bought this...
I’ve had nothing but frustration since the day I bought the Dyson V11 Absolute. From the beginning, the vacuum has constantly had issues—part after pa...
I have a Dyson V10 cordless vacuum cleaner, which I purchased in 2021. After using it for a year, I moved to a new place and stored the vacuum in its box for 2 years. When I tried to use it again, I was told that the battery had depleted on its own. I inquired about purchasing a new battery and was ...
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