Dyson V11 Vacuum Battery Replacement Delay
I reached out to the authorized service center after the warranty on my Dyson V11 vacuum had expired. I was put on a live call where they immediately started a video chat and told me that my battery was defective. They insisted that I should buy battery number 970145-06. We agreed, but unfortunately, we're unable to get the product at the moment since it's currently unavailable. Is it gonna get here in a month or five? It's up in the air. Is it worth getting a spare vacuum? Someone in my household has asthma. I couldn't find a solution through their customer service or online resources. Currently, it looks like my only choice is to purchase a brand-new vacuum. If I had known there might be problems with getting spare parts, I wouldn't have purchased this vacuum. I would have opted for a different brand that is known for its reliability. It's just frustrating that I didn't get the product I paid for or any information about when I could pick it up from the service center within 20 days. Hopefully, we'll have the battery in stock within a year, and we can get it then.
Dear Valued Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey
They took the matter very seriously. They called and said they don't know when the battery will arrive... It feels like a waste of money, as if I bought a Chinese product. The battery is dead and I can't buy a new one. I feel humiliated despite spending my money.
There is no solution or anything... It's a pity.
