Dyson V12 Vacuum Tube Out of Stock for Months - Spare Part Not Available

Hüsna
November 24, 11:51 pm
35

I have been trying to obtain a replacement tube for my Dyson V12 vacuum cleaner for a long time because the tube is broken, but it has been out of stock for about four months. Even though I regularly check your website, the item constantly appears as “out of stock.” During this process, I also contacted your customer service team. They told me they had no clear information, advised me to click the “notify me” button on the website, and said I would receive an email when the part was restocked. I clicked this button multiple times, yet the stock has not been renewed and I have not received any notification email. As a Dyson customer, I am seriously affected by the lack of a long-term solution regarding spare part availability. I cannot use my vacuum, and the product has become unusable. I request that the V12 vacuum tube be restocked as soon as possible and that the spare part be provided to me.

December 03, 11:54 am (8 days after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Kind regards, Dyson Turkey

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