I have been trying to obtain a replacement tube for my Dyson V12 vacuum cleaner for a long time because the tube is broken, but it has been out of stock for about four months. Even though I regularly check your website, the item constantly appears as “out of stock.” During this process, I also contacted your customer service team. They told me they had no clear information, advised me to click the “notify me” button on the website, and said I would receive an email when the part was restocked. I clicked this button multiple times, yet the stock has not been renewed and I have not received any notification email. As a Dyson customer, I am seriously affected by the lack of a long-term solution regarding spare part availability. I cannot use my vacuum, and the product has become unusable. I request that the V12 vacuum tube be restocked as soon as possible and that the spare part be provided to me.
My Dyson V12 Slim vacuum’s tube part broke right after the warranty expired. For the past two months, I have been unable to obtain this replacement part. When I called Dyson customer service, I was simply told: “Please keep checking our website; once it’s back in stock, you can order it.” Since the...
The tube of my Dyson V12 vacuum cleaner broke in mid-July. Since my warranty has expired, I wanted to purchase a new tube, but for about two months, it has been out of stock both on Dyson’s official website and through customer service. I also learned that tube breakage is a common issue with the V1...
The tube of my Dyson V12 vacuum broke on August 1, 2025, and I sent the product to the service center under warranty. It’s been nearly four months sin...
I am using a Dyson V12 vacuum, and the wand has broken. For nearly two months, I have been unable to use the product because the replacement wand has been out of stock. Every time I call customer service or send an email, I receive only the response “please track the stock,” yet my issue has not bee...
Because the tube of my Dyson V12 Detect Slim vacuum cleaner broke, I submitted a part replacement request through Dyson customer service on August 18, 2025. The part is still under warranty, and the issue was due to a manufacturing defect — the internal cable of the tube had become exposed. Although...
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