I purchased the Dyson purifier hot+cool formaldehyde product from Vadi Istanbul Mall on July 7, 2023. When I tried it at home, I discovered that its cooling feature fell far short of my expectations. When I contacted customer service about a return, they told me that as long as the box was undamaged and intact, I could return it to the store. So, on July 12, 2023, I went to the store to return the item, but they refused and gave me the runaround. They asked me to contact customer service again, and this time they said I couldn't return the product because the box had been opened. These inconsistencies clearly demonstrate their lack of professionalism. Dyson, a reputable company, claims to accept returns within 14 days, but they do not follow through. This experience has taught me not to trust Dyson and to advise others not to buy their products. In addition, I intend to file a complaint with the Consumer Court. It's inconvenient that satisfaction or dissatisfaction cannot be determined without opening the package.
On 11.05.2023, I purchased a Dyson Purifier Hot+Cool Formaldehyde air purifier. Upon delivery, I noticed the box was damaged and immediately requested a return. The Dyson customer representative instructed me to open the box and inspect the product, assuring me it could still be returned. However, o...
On November 13, 2022, I made the purchase of the Dyson Purifier Hot+Cool Formaldehyde product. Despite this, I tried it out for a few days before deciding that it was not going to meet my requirements and returning it. On November 24th, I sent back the item that I had purchased. It had been packed c...
On December 31, 2022, I made a purchase at the Dyson store in Istanbul a Humidify+Cool Formaldehyde Purifier. When the device was first installed in the home, it was delivered with an exclamation point on the ventilations, and the fans did not turn on. After explaining the problem to Dyson's custome...
I received Dyson Purifier Hot+Cool Formaldehyde™ (White/Gold) on 11.04.2023 with shipment number 34408704 from Dyson Turkey Elektrikli Ürünler Tic. Ltd. ŞTİ's website. However, I returned the product on 13.04.2023 with shipment number 34567506 to Kolay Gelsin cargo company, as I received the wrong i...
On August 12, 2023, I purchased a Dyson V15 from the Vadi Istanbul Dyson store. Because I lived out of town, I eagerly opened the box at home, only to discover that the screen was broken. I immediately attempted to return the product. Given that it was a Sunday, I contacted customer service via live...
Comments