On August 12, 2023, I purchased a Dyson V15 from the Vadi Istanbul Dyson store. Because I lived out of town, I eagerly opened the box at home, only to discover that the screen was broken. I immediately attempted to return the product. Given that it was a Sunday, I contacted customer service via live chat. They assured me that I could return the item to the store unconditionally within 14 days. I have screenshots of this conversation as proof. When I contacted the store, Gülben informed me that they were unable to process the return and directed me to a service point in Ataşehir, explaining that the return had not been approved by the store manager. Despite spending 24,000 TL on a Dyson product, I received an unprofessional response. Such actions by store representatives, as well as Dyson's lack of oversight over its employees' professionalism, have eroded my trust in the brand. Despite customer service assurances, the Vadi Istanbul store's actions do not correspond to their commitments. Dyson's management should prioritize employee training and support to ensure customer satisfaction. I am requesting a prompt resolution: the product's return and a refund.
I purchased the Dyson purifier hot+cool formaldehyde product from Vadi Istanbul Mall on July 7, 2023. When I tried it at home, I discovered that its cooling feature fell far short of my expectations. When I contacted customer service about a return, they told me that as long as the box was undamaged...
I purchased a Dyson V15 vacuum cleaner in Istanbul, Turkey on July 24, 2025, from Anpa Gross, believing I was buying a premium product. However, just two hours after purchase, I had to return to the store because the unit turned out to be defective straight out of the box. From the very first use, ...
I noticed that my Dyson V15 vacuum cleaner, which I bought in December 2023 and started using because I wasn't here, didn't pick up dust properly when I used it for the second time. It performed no better than an ordinary handheld vacuum cleaner. I called customer service twice, explaining that ther...
On the evening of 06.11.2023, I ordered V11 and V15 from dyson.com.tr. Wanting to cancel one on 07.11.2023, I was informed that if shipped, I needed to return it at the door. I received V15 on 08.11.2023, and returned V11 at the door, but an issue arose. After using V15 for a day, unhappy with its w...
1st of April 2023, we bought the Dyson Airwrap product from your store in Vadi Istanbul Mall. As I am not happy with the product in the first trial, I went to your store on 2nd of April and I asked them to change it with another product or returned it. But your store is not accepting any change/retu...
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