On January 25th, we purchased a Dyson V15 from Dyson Turkey. Soon after, the device's internal roller head failed. On July 8th, my wife contacted Dyson's WhatsApp service, and they assured us that the faulty part would be replaced. However, we've received messages since that date stating that they can't proceed due to parts being out of stock. Three weeks later, we received a phone call from a specific number claiming that the part was in stock and that the product would be shipped. The Dyson call center, however, later denied this call, leaving us bewildered and frustrated. This ordeal has left us in a state of limbo, with no end in sight. Dyson Turkey needs to improve their customer service and keep their promises. It's been a frustrating journey that has taken far too long to complete.
Hello, I live in Istanbul. I purchased a Dyson V15 cordless vacuum cleaner in August 2023. After using it for about a month, the two wheels on the side of the sweeping head broke. Without these wheels, it is very difficult to control the vacuum cleaner. The vacuum cleaner head became completely unus...
I purchased a V15 from the Dyson Turkey website. On February 6, 2024, the screws inside the plastic parts on the sides of my carpet cleaning head broke, so it was sent in for replacement—but the service fixed it in the worst possible way, simply gluing it. Two days after it was returned, the glue ca...
I’m very disappointed with Dyson and how they’ve handled my warranty claim for the V15 vacuum cleaner. The stationary vacuum head broke, even though the product is still under warranty. I contacted customer service and was told a replacement would be sent. That sounded fair—until they mentioned it w...
I purchased the V15 brand wireless vacuum cleaner from www.dyson.com.tr in May 2023, and unfortunately, after the 5th month, it started malfunctioning and became unusable. Additionally, the silicone seals on the device began falling off on their own. In an attempt to resolve the issue, I sent the va...
I bought the Dyson V15 vacuum cleaner, from Turkey, which we all loved months ago. The laser head that we all bought for the sake of everyone has not worked even once since the day it arrived. I made my application within the warranty period. It was said that a new one would be sent to replace the d...
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