I contacted Dyson for repair service because my vacuum cleaner broke down. Before the product even reached their service center, I was charged ₺5,600. The service team later came to collect the vacuum cleaner, but since then, it has never been returned, and the entire process has turned into a nightmare. I called customer service more than five times to confirm my address multiple times, yet my vacuum cleaner was sent to the wrong address. When the delivery failed, the product was returned to Dyson. After calling again and reconfirming my address, I was assured the correct address was on file and that there would be no problem. However, despite this assurance, my vacuum cleaner was returned to Dyson once more, labeled as “undelivered,” without even notifying me. It has now been two months, and I still do not have my vacuum cleaner. Despite countless calls, the issue remains unresolved, and no one has provided any meaningful assistance. Not only am I unable to use my product, but I am also deeply dissatisfied with the service quality of such a reputable brand. I urgently request that my issue be resolved and that my vacuum cleaner be delivered to me immediately.
My Dyson Animal Pro2 corded vacuum cleaner broke down. When I contacted the service, they charged me a service fee of 3700 ₺ without inspecting the product or diagnosing the fault. They insisted on payment before providing any service. Despite the potential cost of the fault being around 500 ₺, Dyso...
I sent in my Dyson V11 Absolute vacuum cleaner for maintenance service, which cost me ₺4,999. I made sure to ship it in its original packaging, clean and in excellent condition. But what I received in return was completely unacceptable. First, Dyson returned my device in a completely different box,...
I sent my Dyson V15 vacuum cleaner to service on October 5, 2024, for a minor cosmetic issue, and it was returned to me by cargo on October 17—two weeks later—with a malfunction. When I took it back to the service center to explain the issue, they refused to acknowledge their mistake and informed me...
I contacted customer service regarding the filter clogging issue with my Dyson upright vacuum cleaner. The representative explained how to clean the filter and promised to send a replacement. However, the filter they sent was also defective. When I reported this, they offered a one-time cleaning pac...
The head of our Dyson corded vacuum broke, and because it has been 5 years and 2 months, the guarantee does not cover it. I was told that I would have...
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