I never expected to be this frustrated and inconvenienced while dealing with a Dyson Airwrap i.d. hair styling and drying set that I purchased through Beymen’s online store. I was only able to use the product 4–5 times before it stopped working, and I have now been dealing with this issue for nearly a month. After reporting the problem, I contacted customer service and completed a video call, during which it was clearly confirmed that the issue was not user-related but caused directly by the device itself.
Although this was already disappointing, the real issue began afterward. I was informed that a courier would pick up the faulty product the next day, but no one arrived. I contacted customer service again, a case was opened, and I was told a new pickup would be arranged. Again, no one came. Days passed, and despite multiple follow-ups and being told each time that the pickup would happen, no action was taken.
During my most recent call, I was told that the courier company had canceled the pickup request on its own initiative. I was never informed about this cancellation, and none of the 5–6 support requests I created during this process were taken seriously. On top of everything, I was asked to repeat the video inspection for a device that had already been confirmed as defective, effectively restarting the entire process. This is completely unacceptable.
For nearly a month, I have been unable to use the product. It has not been collected, replaced, or refunded, and I have not received any clear or consistent communication. This entire experience reflects a complete lack of customer care and organization.
I request that my complaint be handled urgently, that the defective product be collected from my address immediately, and that either a replacement or refund process be initiated without further delay, according to my preference. Otherwise, I will pursue all my legal rights and share this experience across all relevant platforms.
I purchased the Dyson Airwrap on February 10, 2025, expecting the top-tier performance Dyson promises. Unfortunately, it has already started to lose power and no longer functions like it did when I first bought it. On May 2, I contacted Dyson customer service to explain that the device wasn’t perfor...
On 14/02/2025, I purchased a Dyson Airwrap hair styler from the Dyson store inside 41 AVM. For about six months, it worked without issue. However, just a week ago, the blow-dry smoothing brush attachment began peeling and flaking on its own. During styling, the peeling parts heated up, melted, and s...
We recently purchased a Dyson Airwrap™ hair styling and drying set from Dyson. Shortly after using it, we encountered issues such as it stopping on its own. We immediately contacted customer service via WhatsApp, explained the situation, and the representative saw the problem, recorded the footage, ...
I purchased a Dyson Airwrap less than a year ago. From the very first day, I felt that the airflow was weaker than expected, but I assumed this was how the product normally worked. Later, when I compared my device with friends who own the same model, I realized that their units deliver much stronger...
Approximately 3 months ago, the Dyson Airwrap hair styler I purchased from the Trendyol website turned out to be defective. I contacted Dyson and sent the device to the Dyson warranty center. Dyson confirmed that the device was faulty and asked whether I wanted a refund or a replacement. I stated th...
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