Complaint On Defective Dyson Airwrap And Service Process Failures

I never expected to be this frustrated and inconvenienced while dealing with a Dyson Airwrap i.d. hair styling and drying set that I purchased through Beymen’s online store. I was only able to use the product 4–5 times before it stopped working, and I have now been dealing with this issue for nearly a month. After reporting the problem, I contacted customer service and completed a video call, during which it was clearly confirmed that the issue was not user-related but caused directly by the device itself.

Although this was already disappointing, the real issue began afterward. I was informed that a courier would pick up the faulty product the next day, but no one arrived. I contacted customer service again, a case was opened, and I was told a new pickup would be arranged. Again, no one came. Days passed, and despite multiple follow-ups and being told each time that the pickup would happen, no action was taken.

During my most recent call, I was told that the courier company had canceled the pickup request on its own initiative. I was never informed about this cancellation, and none of the 5–6 support requests I created during this process were taken seriously. On top of everything, I was asked to repeat the video inspection for a device that had already been confirmed as defective, effectively restarting the entire process. This is completely unacceptable.

For nearly a month, I have been unable to use the product. It has not been collected, replaced, or refunded, and I have not received any clear or consistent communication. This entire experience reflects a complete lack of customer care and organization.

I request that my complaint be handled urgently, that the defective product be collected from my address immediately, and that either a replacement or refund process be initiated without further delay, according to my preference. Otherwise, I will pursue all my legal rights and share this experience across all relevant platforms.