I purchased a brand new Dreame L10S Pro Gen 2 robot vacuum, and right out of the box, it wouldn’t charge properly. I was extremely disappointed that a brand-new device had such a basic malfunction. To make things worse, Dreame only has a technical service center in Istanbul, which made the warranty process inconvenient and frustrating for me.
I packaged and shipped the product at my own expense for service, hoping it would come back fixed. After waiting 10 days, they sent it back—but the exact same charging issue persists. The device still doesn't function as expected.
I bought the Dreame L10s Pro based on a MediaMarkt employee’s recommendation, hoping it would help keep my home clean—especially since my child has allergies. But this product turned out to be a huge letdown. We were only able to use it for 4 months before it started acting up. The vacuum has now b...
I bought the Dreame L10s Pro Gen 2, and the device keeps bumping into everything, causing damage both to my home and to itself. It can’t find the charging station, pushes it away, and changes its direction. It also fails to clean the areas it should. When I sent it to the service center, they replac...
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