I placed a Domino’s pizza order at 9:29 AM, expecting it to arrive on time. However, it took a full hour to reach my address. I ordered this pizza because my children requested it, but since they have school the next day, they got too tired and fell asleep before it arrived. They were very upset, and frankly, so am I. No company should cause this kind of disappointment.
What’s even worse is that the app marked my order as "delivered" before I actually received it. Then, 30 minutes later, the courier called me to say my pizza had arrived. By that point, I refused to accept it and sent it back. The courier mentioned that the cost would be deducted from his paycheck, which is also unacceptable.
I am not concerned about the ₺300 I spent—I am frustrated with how carelessly a global brand like Domino’s handles its customers. I even called the complaint line, and the representative was just as dismissive and unhelpful.
Domino’s is no longer a brand I will support! I expect better service, accountability, and proper resolutions for such failures.
I placed an order through the Domino's Pizza app, and it took over an hour to arrive. During this time, the delivery driver called to say the order was delayed due to an incorrect address, even though I provided the correct one. When the pizza finally arrived, it was cold and far from acceptable. T...
I did not receive the pizza that was supposedly delivered through the Domino's app at 11:56 PM. When I reached out to customer service in the early hours of the morning, I was given a guarantee that my delivery would arrive within 15 minutes. Nevertheless, despite the passage of 15 minutes, the orde...
I did not receive the pizza that was supposedly delivered through the Domino's app at 11:56 PM. When I reached out to customer service in the early hours of the morning, I was given a guarantee that my delivery would arrive within 15 minutes. Nevertheless, despite the passage of 15 minutes, the orde...
Hello; I would like to share the distress I experienced at Domino's on November 13, 2023, and the fact that my money was not refunded. The branch below couldn't deliver 2 pizzas and 2 potatoes in 90 minutes. I couldn't get support from the WhatsApp line, and they couldn't reach the store themselves....
I placed an order with Domino's Pizza, but despite waiting at my door for 1.5 hours, the pizza was never delivered. Adding to the frustration, the Yemeksepeti app showed a "delivered" status about 30 minutes before I even contacted customer service. When I tried to resolve the issue, the branch sta...
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