Ülkü is very satisfied with the result
Resolved
Dexcom G7 Sensors Fail Early and Replacement Delays Are Frustrating
Ülkü
December 18, 2024 10:56 pm
15"Thank you for your interest."
Dexcom G7 Sensor Failing to Measure & Connect
Seçkin
October 30, 2024 12:37 am
-
We have been using the Dexcom G7 sensor for two months, but we are constantly facing serious issues. Our second sensor failed to take any readings and kept showing errors. We contacted customer service, and they requested screenshots and device information, promising a replacement sensor—yet after several days, we are still waiting with no response.
Now, a new issue has emerged. After installing a fresh sensor, it won't pair with the device and just keeps saying "waiting for connection." When we reached out to customer service, we spoke with O*, who told us to wait 30 minutes and, if it still didn’t work, to contact them again during business hours. This means we won’t be able to use the sensor overnight, which is completely unacceptable!
For a company that claims to provide high-quality sensors, Dexcom G7 has been a huge disappointment. The device frequently gives incorrect readings, disconnects, and loses data, yet customer service offers no real solutions.
Dexcom, fix these issues immediately! Has anyone else experienced this? I expect a resolution now!
Similar Complaints
Dexcom G7 Sensor Issues and Repeated Failures After Activation
Fatih
January 02, 2025 6:37 am
-Using the Dexcom G7 sensor has become nearly impossible due to persistent malfunctions. Since its release, every sensor I’ve tried has either failed on the first or second day of use. Despite being covered under insurance, the inconvenience and constant errors are frustrating. Most recently, a sens...
I Got a Sensor Error on My Dexcom G7 After 3 Days and Had to Wake My Son at Night
Nuray
October 28, 2024 2:40 am
-We’ve only been using the Dexcom G7 continuous glucose monitor for three days, and it already failed on us—right in the middle of the night. The sensor gave an error with no warning, which forced us to wake up my son from his sleep just to remove the faulty one and install a new sensor. This is una...
I Got an Unexpected Error on My Dexcom G6 and Still Haven’t Received a Replacement
Ayşe
September 21, 2024 10:07 am
-We’ve been using the Dexcom G6 for a while, but about five days ago, the sensor suddenly gave an error out of nowhere. I contacted customer support, and the representative I spoke to instructed me to enter a code, which pushed the sensor into an extended session. However, I was then told the sensor ...
Dexcom Sensor Replacement Delayed for 3 Months
Canan
November 15, 2024 11:36 am
-Hello, we have been battling Type 1 diabetes for a year now, and my child is only 7 years old. We rely on the Dexcom sensor to manage blood sugar levels effectively. While it is a great system, the lack of proper customer service and follow-up in our country is extremely frustrating. When we report...
Comments