I have been using the Dexcom G7 since its release, but my experience has been extremely disappointing. Out of the 3-4 sensors we’ve used, only a few lasted the full 10 days. Most of them fail on the 7th or 8th day, and some stop working right after being applied. I’ve repeatedly reported these faulty sensors under warranty, and I was told it would take 15-20 days to resolve. However, reports from November 5th and November 21st are still unresolved, and I now have two more faulty sensors from December.
We paid ₺12,000 for four sensors, yet they fail so frequently that my child often has to go to school without one. Constantly chasing replacements is exhausting, especially given the financial strain. I expected better reliability and customer support from a company like Dexcom. This experience has been nothing but a disappointment. Please address this issue urgently and improve the sensor quality and replacement process.
We have been using the Dexcom G7 sensor for two months, but we are constantly facing serious issues. Our second sensor failed to take any readings and kept showing errors. We contacted customer service, and they requested screenshots and device information, promising a replacement sensor—yet after s...
I’ve been using the Dexcom G6 for a while, and at first, everything worked smoothly. But the last three sensors have been a nightmare. The accuracy has completely dropped, and I’m constantly getting error messages—even during the first 10 days of use. Over the summer, two sensors fell off while my ...
Using the Dexcom G7 sensor has become nearly impossible due to persistent malfunctions. Since its release, every sensor I’ve tried has either failed on the first or second day of use. Despite being covered under insurance, the inconvenience and constant errors are frustrating. Most recently, a sens...
I trusted Dexcom with my health and chose their products for my family, but the ongoing delays in the sensor replacement process have left us extremely frustrated. It has been 45 days since I sent back my most recent Dexcom G6 sensor for replacement, and there has been no progress or update. Every r...
We’ve only been using the Dexcom G7 continuous glucose monitor for three days, and it already failed on us—right in the middle of the night. The sensor gave an error with no warning, which forced us to wake up my son from his sleep just to remove the faulty one and install a new sensor. This is una...
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