I Got an Unexpected Error on My Dexcom G6 and Still Haven’t Received a Replacement

We’ve been using the Dexcom G6 for a while, but about five days ago, the sensor suddenly gave an error out of nowhere. I contacted customer support, and the representative I spoke to instructed me to enter a code, which pushed the sensor into an extended session. However, I was then told the sensor had been stopped—which absolutely did not happen. I never manually stopped it, and Dexcom should be able to verify this in their system.

Now I’m stuck without a working sensor, and I’m still waiting for a proper resolution. I followed all instructions correctly, and I expect Dexcom to take responsibility for this issue.

I’m requesting a free sensor replacement to make up for this technical fault and the misinformation I received. Please look into this and resolve the issue immediately—I rely on this device daily and can’t afford more delays.