The trousers we purchased from www.defacto.com.tr lost their shape after being worn only 2-3 times. After we informed DeFacto's call center about the issue, they advised us to bring the product to the store. After letting them know that there was no store in Erzincan, they asked for a picture of the product. DeFacto's response indicated that they determined the issue was due to a user error after examining the photo. I'm confused about how DeFacto can perform a physical inspection based solely on a photo without actually asking for the product. Can the company be this negligent? It would have been more appropriate if they had requested us to send the product for inspection before reaching a decision. The company is holding the consumer responsible without conducting a thorough inspection of the product. I think it's important to steer clear of shopping from such irresponsible companies.
I purchased a pair of men's pants (model code T6317AZNV86) from the DeFacto store at Forum Kayseri on April 8, 2024, with invoice number ızv2024000005091. After wearing them for less than 10 days, I noticed significant pilling and fraying around the pockets, knees, and inner thighs—areas that experi...
I bought what I thought were high-quality, attractive sweatpants from the Espark Mall in Eskişehir. Unfortunately, after just two washes, they significantly shrunk. Initially, the store staff were very attentive and helpful when I reported the issue. They sent the product to their central office fo...
At the end of July, I purchased a pair of linen pants from the Oysho store at Kentpark in Ankara, Turkey. Despite being worn only twice, the pants showed serious quality issues — including localized fabric distortion, pilling, color fading, and noticeable texture changes. I brought the item back to ...
I purchased two white shirts from DeFacto in April 2025. Both items were worn and washed under identical conditions. However, one of the shirts developed visible fabric damage under the right arm, extending down toward the sleeve, which eventually turned into a tear. When I went to the store to repo...
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