1
Cengiz is completely dissatisfied with the result

DeFacto Trousers Lose Shape After 2 Wears! Blamed for "User Error" Without Inspection!

DeFacto Trousers Lose Shape After 2 Wears! Blamed for "User Error" Without Inspection!
DeFacto Trousers Lose Shape After 2 Wears! Blamed for "User Error" Without Inspection!
DeFacto Trousers Lose Shape After 2 Wears! Blamed for "User Error" Without Inspection!
DeFacto Trousers Lose Shape After 2 Wears! Blamed for "User Error" Without Inspection!
+1
Cengiz
February 22, 2024 3:25 pm
36

The trousers we purchased from www.defacto.com.tr lost their shape after being worn only 2-3 times. After we informed DeFacto's call center about the issue, they advised us to bring the product to the store. After letting them know that there was no store in Erzincan, they asked for a picture of the product. DeFacto's response indicated that they determined the issue was due to a user error after examining the photo. I'm confused about how DeFacto can perform a physical inspection based solely on a photo without actually asking for the product. Can the company be this negligent? It would have been more appropriate if they had requested us to send the product for inspection before reaching a decision. The company is holding the consumer responsible without conducting a thorough inspection of the product. I think it's important to steer clear of shopping from such irresponsible companies.

February 22, 2024 3:25 pm (1 minute after complaint)

Dear Customer Cengiz Ç., Your request with the number 27966767 has been received and you will be contacted as soon as possible. Best regards, DeFacto Customer Experience Center 0850 333 22 86

profile-icon
To be able to comment, or .

Comments

Be the first to comment

Similar Complaints

2
Yusuf is not satisfied with the result

DeFacto Men's Pants Pilling After Just 10 Days

Yusuf
August 13, 2024 2:55 pm
28
DeFacto Men's Pants Pilling After Just 10 Days
DeFacto Men's Pants Pilling After Just 10 Days
1
Halil is completely dissatisfied with the result

My Lufian Sweatpants Shrunk After Two Washes

Halil
June 22, 2024 12:14 pm
58

I Face Quality Issues With Oysho Linen Pants After Wearing Them Only Twice

Rara
September 28, 9:14 am
-
I Face Quality Issues With Oysho Linen Pants After Wearing Them Only Twice
1
Nazlı is completely dissatisfied with the result

I Found a Fabric Tear on My DeFacto White Shirt After 2 Months of Use

Nazlı
July 22, 11:15 am
13
I Found a Fabric Tear on My DeFacto White Shirt After 2 Months of Use
Report a Similar Issue