On September 21, 2025, I attempted to purchase a monthly subscription from the DeepL website, but due to a system error, I was charged for an annual plan instead. Approximately $104 (around 4,000) was withdrawn from my credit card.
Although the subscription was activated, I immediately canceled it through DeepL’s website right after the payment. However, I did not receive any confirmation or cancellation notice via email.
Since then, I have reached out to DeepL support multiple times — both through email and other contact channels — but it’s been five days and I have received no response. I am requesting a full refund of the amount charged in error, as I only intended to purchase a monthly plan, not an annual one.
On November 5, 2025 at 07:21 UTC, I accidentally purchased a DeepL Annual Pro subscription, and $345 was charged to my credit card. The invoice number shown on the receipt is dı-20251105-3634. After realizing the mistake, I contacted DeepL on the same day—November 5—both via email and through the i...
On November 12, 2025, while attempting to start the 30-day free trial of DeepL Pro, I was immediately charged $105 for an annual subscription. I specifically intended to use the free trial, so I should not have been charged anything. The payment was processed through my credit card. My subscription...
On August 21, 2025, I started a monthly trial subscription for DeepL Translator using my email address s******@gmail.com**. When my trial period ended, DeepL attempted to charge my card $104 for an annual plan — without any prior notification or reminder. Since my account didn’t have enough funds, ...
On September 21, 2025, I wanted to sign up for a monthly membership on the Deepl artificial intelligence translation site, but instead I was charged for an annual plan. I want the refund to be made to my account. I attached the invoice number and information and also sent an email, but I still haven...
I began using the DeepL Translator Starter plan during its free trial period and made sure to cancel my subscription before the trial ended. However, on August 12, 2025, once funds became available in my account, DeepL charged me $104.88 for an annual subscription, even though I had already canceled...
Comments