On November 12, 2025, while attempting to start the 30-day free trial of DeepL Pro, I was immediately charged $105 for an annual subscription. I specifically intended to use the free trial, so I should not have been charged anything. The payment was processed through my credit card.
My subscription details are:
Subscription ID: BTULhPV2LI5t42H0C
Customer ID: 199T9dUmoLbqc5thf
I have tried to contact DeepL customer service, but I have not been able to reach anyone. This is the first time I’ve experienced such an issue, and I would like my situation to be resolved.
I request a full refund of the $105 USD charged to my card as soon as possible.
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