DeepL invoice shows wrong billing details, how can I correct it?

If your DeepL invoice shows wrong billing details and you want it corrected;

Check what type of subscription you have;

• Log in to DeepL → Account → Billing
• Confirm if it’s billed via:
– DeepL website
– App Store (Apple)
– Google Play

(If via Apple/Google, invoice changes must be done through them.)

For DeepL website subscriptions;

• Go to Account → Billing information
• Update:
– Company name
– Address
– VAT ID (if applicable)
• Save changes immediately

Important: Updates usually apply to future invoices only, not past ones.

To correct an existing invoice;

Contact DeepL Support;

• State:
– Invoice contains incorrect billing details
• Provide:
– Account email
– Invoice number
– Correct billing information
– Screenshot of the incorrect invoice

Ask them to;

• Issue a corrected invoice (credit note + reissued invoice)
• Confirm VAT details are properly reflected

If support does not reply, you might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution.