I began using the DeepL Translator Starter plan during its free trial period and made sure to cancel my subscription before the trial ended. However, on August 12, 2025, once funds became available in my account, DeepL charged me $104.88 for an annual subscription, even though I had already canceled it.
Earlier, on August 8, 2025, the payment had failed due to insufficient balance, yet the system still attempted and completed the charge later without my authorization. Despite canceling in advance, my account now displays the confusing message “Cancellation Scheduled,” which clearly indicates an issue with the cancellation process.
My subscription ID is 199Fk9Uq21Ns362I7, and my registered email address is h*************@gmail.com**. I have not been able to reach DeepL customer service, as there is no clear support channel available for billing disputes.
I request a full refund of the $104.88 charge and a complete cancellation of my subscription. DeepL should not charge customers after a cancellation is made within the free trial period, and I expect this matter to be resolved as soon as possible.
On August 21, 2025, I started a monthly trial subscription for DeepL Translator using my email address s******@gmail.com**. When my trial period ended, DeepL attempted to charge my card $104 for an annual plan — without any prior notification or reminder. Since my account didn’t have enough funds, ...
On September 19, 2025, I signed up for a free trial plan on the DeepL Translator website. However, even though it was clearly advertised as a free trial, $34.49 was charged to my credit card. My subscription ID is 19A9qaUxFdQkkLtg. After noticing the charge, I emailed DeepL customer service twice, ...
I subscribed to the 1-month free trial on the DeepL Translate website. However, without any renewal reminder or my consent, a charge of $345 is now scheduled to be taken from my card. The payment has not gone through yet only because my card does not currently have enough balance — but the system cl...
I signed up for the DeepL Translator Pro 1-month free trial on March 25, 2025, by entering my credit card details as required. I expected it to be a no-charge trial for one month, as clearly advertised. However, without any warning, approval, or notification, DeepL charged my credit card for a full ...
I wanted to start the 1-month free trial for DeepL Translate, but instead, an annual subscription fee of $104.88 was charged to my card. This was completely unexpected and highly disappointing. I contacted DeepL’s support team via email to request a refund, but I have not received any response yet....
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