On August 21, 2025, I started a monthly trial subscription for DeepL Translator using my email address s******@gmail.com**. When my trial period ended, DeepL attempted to charge my card $104 for an annual plan — without any prior notification or reminder.
Since my account didn’t have enough funds, the payment did not go through, but I received an email warning about a failed payment, and my DeepL account now displays a “payment failed” alert.
I want my subscription canceled immediately and the “payment failed” message completely removed from my account. There appears to be no accessible customer support channel, so I’m reaching out here for help. I never authorized or agreed to an automatic annual renewal, and I do not want any further charges or warnings tied to my account.
I kindly request that this issue be resolved as soon as possible and my account restored to a free, inactive status with no billing attempts.
I began using the DeepL Translator Starter plan during its free trial period and made sure to cancel my subscription before the trial ended. However, on August 12, 2025, once funds became available in my account, DeepL charged me $104.88 for an annual subscription, even though I had already canceled...
I subscribed to the 1-month free trial on the DeepL Translate website. However, without any renewal reminder or my consent, a charge of $345 is now scheduled to be taken from my card. The payment has not gone through yet only because my card does not currently have enough balance — but the system cl...
I signed up for the DeepL Translator Pro 1-month free trial on March 25, 2025, by entering my credit card details as required. I expected it to be a no-charge trial for one month, as clearly advertised. However, without any warning, approval, or notification, DeepL charged my credit card for a full ...
On September 19, 2025, I signed up for a free trial plan on the DeepL Translator website. However, even though it was clearly advertised as a free trial, $34.49 was charged to my credit card. My subscription ID is 19A9qaUxFdQkkLtg. After noticing the charge, I emailed DeepL customer service twice, ...
I signed up for a free trial of DeepL Translate, but without my consent, an annual subscription fee of approximately $105 was charged to my card. This is unacceptable and feels like a breach of trust. I immediately canceled the subscription after discovering the unauthorized charge. However, I coul...
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