5
Resolved

DeepL Translate Subscription Cancellation and Refund Request

July 30, 2025 10:31 PM101
Ruken's Thank You Message
After contacting the support team, I received my refund.

I subscribed to DeepL Translate with a free 1-month trial. At no point during the registration process was it clearly stated that I would be automatically enrolled in a paid plan. On the last day of the trial, a 1-year subscription fee was charged to my card without my consent. This unexpected charge not only caught me off guard but also caused financial inconvenience. I would like to exercise my 14-day right of withdrawal, cancel my subscription, and request a full refund of the amount charged to my card.

Ruken
July 31, 2025 7:25 PM

After contacting the support team, I received my refund.

Ruken
August 2, 2025 11:04 PM

Thank you for providing a quick solution.

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