CyberGhost VPN’s customer support is rude and unhelpful, treating users with disrespect and sarcasm. When I purchased my subscription, they clearly stated there was a refund policy. However, now that I cannot use the service at all, they are refusing to issue a refund.
I paid two years upfront (₺), yet due to restrictions in Turkey, the service doesn’t even work through Telekom. CyberGhost is still charging customers for a VPN they know is unusable and refusing to cancel subscriptions with refunds. This is completely unacceptable! I demand a full refund immediately. If CyberGhost VPN can’t provide service, they shouldn’t trap users in long-term, non-refundable plans. Fix this now!
I regret purchasing CyberGhost VPN because it barely works! Even opening the app is a struggle, and when I finally manage to log in, I get constant connection issues that make the service completely useless. I contacted customer support multiple times through calls and emails, but they have no real...
As of December 1, 2023, accessing VPN services like CyberGhost has been unofficially restricted in my country. Even if I manage to download the app, it won’t install or connect, making my paid subscription completely useless. I paid for a 2-year CyberGhost VPN plan, yet I can’t even use the service...
I purchased a 2-year CyberGhost VPN subscription along with a static IP, expecting a reliable service. However, I can’t connect at all from either my computer or phone! CyberGhost VPN refuses to work on both iOS and Windows, making it completely useless to me. To make matters worse, I can’t even ac...
Ever since ZenMate merged with CyberGhost, I haven’t been able to use the subscription I paid for. It’s been months, and I still can’t access the service. When I contacted CyberGhost support, I requested a refund, and they assured me they were “looking into it.” But guess what? Nothing has been done...
I purchased a one-month Premium subscription from Planet VPN for $10, expecting reliable service for work. The next day, after testing the product, I submitted a support ticket requesting a refund. When they asked for the reason, I explained that the service was not worth the price because the Turke...
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