1
Priti is completely dissatisfied with the result

1win UPI Deposit Not Credited ₹3,500 Missing From Account

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Priti
December 21, 6:52 pm
99

I am writing regarding an issue I experienced with 1win involving deposits that were not credited to my betting account. On 15 December, I made two separate UPI deposits to my 1win account, one for 2,000 INR and another for 1,500 INR, for a total of 3,500 INR. Although the amounts were successfully debited from my bank via UPI, and I have the corresponding transaction and payment confirmation details, the money has still not been credited to my 1win game account. I have contacted 1win customer support about this problem, but they keep giving the same repetitive responses and have not provided any real help or solution. At the same time, I have made other deposits and bets on 1win that were processed successfully, so this problem is only with these two specific deposits made on 15 December. I request that 1win urgently investigate these two UPI transactions, locate the missing 3,500 INR, and either credit the full amount to my 1win account or refund it to my original payment method as soon as possible. I am ready to share the UPI transaction IDs and payment confirmations to support the investigation.

December 21, 8:52 pm (2 hours after complaint)

Hello! Thank you for writing! To help you as quickly and accurately as possible, we need to find your account in the system. Please tell us your account ID — this number will help us to immediately open all the necessary data and start solving your issue without delay.

Priti
Priti
December 23, 7:14 pm

I need my money it's already been 8 days now

December 24, 6:00 pm
Priti
Priti
December 24, 6:02 pm

This is just your tactic for deceiving people.

Priti
Priti
December 25, 3:01 pm

Where is my money? It has already been 3 months.

December 25, 5:30 pm
Priti
Priti
December 26, 7:51 am

From today I'm not able to contact in 1win support they're directly saying to talk to bots for my request and the phone number which they have provided is also not responsive .....hence I have been deceived by 1 win. It's already been 26th dec more than 10 days has been passed.

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