I purchased a one-month Premium subscription from Planet VPN for $10, expecting reliable service for work. The next day, after testing the product, I submitted a support ticket requesting a refund. When they asked for the reason, I explained that the service was not worth the price because the Turkey server constantly gave me 190–210 ms ping, while my normal connection never exceeds 10 ms.
Their reply was just an apology, saying they are “working on improvements” and promising the issue would be fixed soon. I made it clear that I cannot wait, since I urgently need a VPN service for my job, and I requested that they process my refund immediately.
What frustrates me most is that, at first, Planet VPN support was replying to my emails within 10–15 minutes, but the moment I asked for a refund, they completely stopped responding. It has now been hours with no communication at all.
I am demanding that Planet VPN process my refund without further delay and provide honest communication with customers. A paid service that fails to deliver basic performance should not keep people waiting indefinitely for a resolution.
I purchased a one-month Premium VPN plan from Planet VPN for $10, hoping to use it for work. However, after testing the service, I was immediately disappointed. On the Turkey server, my ping was consistently between 190–210 ms, while my normal internet ping is never higher than 10 ms. For me, this p...
CyberGhost VPN’s customer support is rude and unhelpful, treating users with disrespect and sarcasm. When I purchased my subscription, they clearly stated there was a refund policy. However, now that I cannot use the service at all, they are refusing to issue a refund. I paid two years upfront (₺),...
I have used many VPN apps before, but Planet VPN has been the most problematic one I’ve ever tried. From the moment I installed it, I noticed suspicious behavior that made me question whether it is even safe. The app often feels like it might be running background mining processes, which slow down m...
I attempted to purchase a one-month MidJourney subscription on their website but was mistakenly charged $115.20 for a yearly plan instead. To make matters worse, the website indicated that my card was declined, stating, “Payment unsuccessful.” I even received an email confirming the payment failure ...
On March 2nd, I purchased a Premium membership using my email address i***********@gmail.com through the Paddle platform. The price was clearly stated as ₺39, and I expected my card to be charged accordingly. However, to my shock and frustration, Paddle charged me $39 instead — nearly ten times the ...
Comments