On April 14, 2024, I purchased a pair of Crocs Echo Clog sandals from Sneaks Up, paying approximately ₺3000. I was informed the product came with a one-year warranty. I didn’t use the sandals right away, as I bought them specifically for a summer vacation. However, when I finally used them in July, the back strap detached just after a few steps. When I tried to reattach it, I realized it had actually torn (as shown in the attached photos). I chose this model for the convenience of wearing it with the back strap, but the product was unusable from the start.
Upon returning to Istanbul, I took the sandals back to the store, where I was told they’d be sent for inspection, a process that would take around 20 business days. When the report finally came back, it stated there was no issue related to manufacturing or materials, so they refused to offer an exchange or refund. This response is unacceptable. There was no clear explanation of how they inspected the product—just generic phrases denying my claim.
As a customer, I feel disregarded. I purchased this product, trusting it would be of high quality, but it failed me on the first use. Sneaks Up should take responsibility instead of assuming every issue is due to customer error.
I bought a pair of New Balance 530 sneakers from the Sneaks Up store in Mall of Istanbul on July 9, 2024. Less than a year later, on June 10, 2025, I had to return them due to a tear in the mesh fabric of the right shoe. I take extremely good care of my shoes and always use them cautiously, so I was...
I purchased a pair of Nike sneakers from Sneaks Up on March 28, 2025, expecting quality and durability. However, in an unreasonably short time, the shoes began showing visible deformation, as clearly seen in the attached images. Despite using them under normal conditions, these defects appeared far ...
I bought a pair of shoes from the Skechers store at Eskişehir Espark Mall in May 2023. After only two months of use, the shoes developed a noticeable opening at the toe area, much to my dismay. I quickly returned the shoes to the store for inspection, hoping for a resolution. The response I received...
I purchased a pair of Nike Air Force sneakers from the Sneaks Up store in Ankamall, Ankara on October 8, 2023. At the time of purchase, I was told that the shoes came with a 2-year warranty, which was a key reason I chose to buy from an official retailer. However, just six months later, the left sh...
I'm pretty disappointed with my recent purchase from Sneaks Up Turkiye. On September 19, 2022, I purchased a pair of Converse Chuck 70 Plus for my daughter to wear to school. Unfortunately, the shoes were found to be defective, with obvious flaws in both the midsole and the canvas, as evidenced by t...
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