I purchased a pair of Nike Air Force sneakers from the Sneaks Up store in Ankamall, Ankara on October 8, 2023. At the time of purchase, I was told that the shoes came with a 2-year warranty, which was a key reason I chose to buy from an official retailer.
However, just six months later, the left shoe began to separate—the leather and sole on the inner right side detached. I immediately returned the product to the store and explained the issue in detail. I handed over the shoes for review, expecting the warranty to be honored.
To my shock, I received a rejection within just 3–4 days of submitting the item—no clear reason was provided, and it felt like a rushed decision. I have owned this same model before and wore it for three years without any issue, so it’s clear this is a manufacturing defect, not user damage.
Sneaks Up and Nike, I’m requesting that this warranty claim be reassessed properly and that my issue be resolved fairly. This is not what I expected from a premium brand and a reputable store. I demand the product be repaired, replaced, or refunded in accordance with the promised warranty. Please act responsibly and restore customer trust.
I purchased a pair of Nike Air Force sneakers from Sneaks Up, and within just 3 months, the leather began to crack and the toe area started to separate. Despite the product being under a 2-year warranty, I was told by the store staff that I only had one chance to send the item in for inspection, and...
Hello, Even though it had been 8 months, the Nike Air Force shoe I purchased from Sneaks Up for 2.450.00 TL began to wear and tear on the heel part of the inner lining in July 2022. It is significant that the shoes were so badly damaged in only 8 months after paying so much money. Besides, I don't w...
Hello. On August 17, 2024, I bought a pair of white Nike Air Force sneakers for my daughter from the Sneaks Up store. Right from the start, we noticed something was wrong—the shoes were mismatched, with one shoe being a different size. This mistake injured her toenail, and we had to return to the st...
I purchased a pair of Nike Air Force sneakers from Sneaks Up’s online store, but the sole split in half after minimal use. I returned the shoes to the store for inspection, expecting a resolution. However, after five days, I received a message stating that my refund request was denied, claiming it w...
I purchased a pair of Nike Air Force shoes from Sneaks Up and, despite not using them for any intense activity or long walks, the front sections of the shoes started to come apart just 1.5 months after purchase. When I brought the shoes to the store, they said they would inspect them. However, after...
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