I purchased a Creality K1C 3D Printer, and unfortunately, it became faulty not long after purchase. I submitted a warranty repair request on March 6, 2025, but it has now been several days without any follow-up or response. Despite the system confirming that my request was received, no repair process has been initiated, and no authorized personnel have contacted me.
When I followed up with customer service, I was told the issue would be escalated and that someone would get back to me soon. I also emphasized the urgency of the situation, but nothing has happened since.
I am now incredibly frustrated by the lack of communication and support. For a product sold through a major platform like Hepsiburada, this level of negligence is unacceptable. I feel completely abandoned after purchasing a high-value device I can’t even use.
I demand an immediate response regarding the warranty repair of my product. Either fix or replace the printer under warranty and provide me with a clear update on the status. If I continue to be ignored, I will have no choice but to escalate this issue to the Consumer Arbitration Board.
Resolution Requested:
Warranty repair or replacement of my Creality K1C printer.
Transparent and timely communication about the service process.
Please respond as soon as possible. I expect action without further delay.
I purchased the Creality K1C 3D printer, which was delivered to me on February 19, 2025. To my frustration, the device malfunctioned just 15 days later, on March 7, 2025. I contacted customer service immediately, and while they opened a support case, it was closed without resolution—apparently, I wa...
I bought a Creality K1 3D printer just two weeks ago, and it suddenly stopped working with constant error codes. The main issue was “nozzle failed to heat,” and it happened out of nowhere. I didn’t change any settings or do anything unusual. When I tried to replace the nozzle, I realized how overly ...
I own a Creality K1 Max 3D printer, and it's still under warranty. A few weeks ago, the nozzle got clogged during a print. I paused and shut down the printer to clear the blockage. When I turned it back on, it asked if I wanted to resume the print. Since the job had just started, I pressed "yes." T...
I was initially happy with the 3D printer I purchased from Creality. When it first arrived, everything worked smoothly and the prints came out just as expected. But over time, the print quality has noticeably declined—and now I’m dealing with serious bed adhesion issues. Prints no longer stick prope...
I purchased 5 spools of Hyper Series red filament from Creality. At first, everything went fine—the first two rolls printed without any issues. But when I opened the third and fourth spools, the print jobs kept failing due to winding issues with the filament. It caused two separate prints to fail en...
Comments