I own a Creality K1 Max 3D printer, and it's still under warranty. A few weeks ago, the nozzle got clogged during a print. I paused and shut down the printer to clear the blockage. When I turned it back on, it asked if I wanted to resume the print. Since the job had just started, I pressed "yes."
That’s when things went terribly wrong. The extruder started behaving erratically and ended up damaging the smooth PEI bed. At first, I thought it was just filament residue because both the bed and the filament were black. But once I took a closer look, I saw the PEI surface had been scraped.
I contacted the vendor, and they were helpful and responsive. But Creality itself refused to take responsibility. I emailed them directly (c*@creality.com), explained everything in detail, and provided both my receipt and serial number. I truly believed they were going to help—until they replied saying the bed only has a 3-month warranty and that it had expired.
I bought a Creality K1 3D printer just two weeks ago, and it suddenly stopped working with constant error codes. The main issue was “nozzle failed to heat,” and it happened out of nowhere. I didn’t change any settings or do anything unusual. When I tried to replace the nozzle, I realized how overly ...
I purchased the Creality K1 Max expecting a reliable, high-quality 3D printer. Unfortunately, after updating the slicing software, the printer’s nozzle scraped and damaged the print bed during a job. This is unacceptable for a product in this price range. I contacted Genix, the only authorized serv...
I was initially happy with the 3D printer I purchased from Creality. When it first arrived, everything worked smoothly and the prints came out just as expected. But over time, the print quality has noticeably declined—and now I’m dealing with serious bed adhesion issues. Prints no longer stick prope...
I purchased a Creality K1C 3D Printer, and unfortunately, it became faulty not long after purchase. I submitted a warranty repair request on March 6, 2025, but it has now been several days without any follow-up or response. Despite the system confirming that my request was received, no repair proces...
My experience with the Creality Ender 3 S1 Pro has been a huge disappointment. I bought this printer with high hopes, expecting reliable performance and quality prints. But from the very beginning, I struggled to get anything usable out of it. I barely managed to print two models before running into...
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