I bought a Creality K1 3D printer just two weeks ago, and it suddenly stopped working with constant error codes. The main issue was “nozzle failed to heat,” and it happened out of nowhere. I didn’t change any settings or do anything unusual. When I tried to replace the nozzle, I realized how overly complex and confusing the system is.
It looks like the hotend is completely burned out already—which should never happen on a brand-new printer. When I contacted Creality support, they brushed it off as “user error.” User error? I didn’t even get the chance to use the printer properly!
It’s outrageous that a company this large shifts the blame instead of owning up to a clear manufacturing issue. This isn’t just disappointing—it’s unacceptable.
Creality, you need to take responsibility and replace the faulty parts or issue a refund immediately. If this isn’t resolved, I will escalate this legally. I trusted your brand, and this is how you treat customers? Never again.
I own a Creality K1 Max 3D printer, and it's still under warranty. A few weeks ago, the nozzle got clogged during a print. I paused and shut down the printer to clear the blockage. When I turned it back on, it asked if I wanted to resume the print. Since the job had just started, I pressed "yes." T...
I purchased a Creality K1C 3D Printer, and unfortunately, it became faulty not long after purchase. I submitted a warranty repair request on March 6, 2025, but it has now been several days without any follow-up or response. Despite the system confirming that my request was received, no repair proces...
I was initially happy with the 3D printer I purchased from Creality. When it first arrived, everything worked smoothly and the prints came out just as expected. But over time, the print quality has noticeably declined—and now I’m dealing with serious bed adhesion issues. Prints no longer stick prope...
My experience with the Creality Ender 3 S1 Pro has been a huge disappointment. I bought this printer with high hopes, expecting reliable performance and quality prints. But from the very beginning, I struggled to get anything usable out of it. I barely managed to print two models before running into...
I purchased the Creality K1 Max expecting a reliable, high-quality 3D printer. Unfortunately, after updating the slicing software, the printer’s nozzle scraped and damaged the print bed during a job. This is unacceptable for a product in this price range. I contacted Genix, the only authorized serv...
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