I purchased the Creality K1C 3D printer, which was delivered to me on February 19, 2025. To my frustration, the device malfunctioned just 15 days later, on March 7, 2025. I contacted customer service immediately, and while they opened a support case, it was closed without resolution—apparently, I was expected to contact Aidata directly.
I reached out to Aidata, and they redirected me to Genix. Genix then requested that I record a video of the issue and email all device details. I complied, despite the fact that in 2025, this kind of outdated, slow communication is unacceptable for a tech company. I received a confirmation email saying "Your request has been created," and that was it.
Today is March 14, 2025, and I’m still waiting for a solution. No repair, no follow-up, no replacement—just silence. In the meantime, I’m losing time, business, and productivity due to a defective product I barely used for two weeks. I demand that Creality either repair my printer immediately or replace it with a new one.
I purchased a Creality K1C 3D Printer, and unfortunately, it became faulty not long after purchase. I submitted a warranty repair request on March 6, 2025, but it has now been several days without any follow-up or response. Despite the system confirming that my request was received, no repair proces...
I bought a Creality K1 3D printer just two weeks ago, and it suddenly stopped working with constant error codes. The main issue was “nozzle failed to heat,” and it happened out of nowhere. I didn’t change any settings or do anything unusual. When I tried to replace the nozzle, I realized how overly ...
I purchased the Creality K1 Max expecting a reliable, high-quality 3D printer. Unfortunately, after updating the slicing software, the printer’s nozzle scraped and damaged the print bed during a job. This is unacceptable for a product in this price range. I contacted Genix, the only authorized serv...
I own a Creality K1 Max 3D printer, and it's still under warranty. A few weeks ago, the nozzle got clogged during a print. I paused and shut down the printer to clear the blockage. When I turned it back on, it asked if I wanted to resume the print. Since the job had just started, I pressed "yes." T...
I was initially happy with the 3D printer I purchased from Creality. When it first arrived, everything worked smoothly and the prints came out just as expected. But over time, the print quality has noticeably declined—and now I’m dealing with serious bed adhesion issues. Prints no longer stick prope...
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