I Received My Creality K1C on Feb 19—It Broke in 15 Days and Still No Repair Support

I purchased the Creality K1C 3D printer, which was delivered to me on February 19, 2025. To my frustration, the device malfunctioned just 15 days later, on March 7, 2025. I contacted customer service immediately, and while they opened a support case, it was closed without resolution—apparently, I was expected to contact Aidata directly.

I reached out to Aidata, and they redirected me to Genix. Genix then requested that I record a video of the issue and email all device details. I complied, despite the fact that in 2025, this kind of outdated, slow communication is unacceptable for a tech company. I received a confirmation email saying "Your request has been created," and that was it.

Today is March 14, 2025, and I’m still waiting for a solution. No repair, no follow-up, no replacement—just silence. In the meantime, I’m losing time, business, and productivity due to a defective product I barely used for two weeks. I demand that Creality either repair my printer immediately or replace it with a new one.