
From Criticism to Praise
Welcome to the heart of the Xolvie platform. All complaints posted to the site are displayed here chronologically, starting with the most recent and going back in time.Complaints in the Spotlight
Deichmann Refuses to Exchange Defective Boot Bought in Promotion

Roborock Q8 Max Pro Ends Cleaning Immediately, Does Not Work Properly

I purchased a Roborock Q8 Max Pro robot vacuum cleaner via Trendyol from the seller Trendyol Express on 11 November 2025, with order number 9934912313. The device has not worked properly since the first day. It does not perform mapping correctly and, as soon as I start a cleaning session, it very qu...
Temu Order Shows “Out for Delivery” After Extended Delay

I placed a Temu order with the number 6121225046600 on 13/12/2025, with an estimated delivery date of 02/10/2026, to be delivered in Rome, Italy. I have been waiting for quite a long time and was concerned about possible problems, but today the tracking information shows that the parcel is “out for ...
Shein Order Missing Despite Delivery Confirmation
I placed an order with Shein for dresses with a total value of around 40,000, under order number PK120045656807, to be delivered to Karachi, Pakistan. However, the tracking status was updated to “delivery complete” on 23 December 2025, even though I have not received the package. Despite the system ...
Hotels.com Double Charge At Frimley Lodge Motel

I made a reservation via Hotels.com for Frimley Lodge Motel from 24th until 27th under the name Christiane Farias, with booking/itinerary number 73307131220810. For this same stay, my card was charged twice, so I have been double charged for one single reservation. Both payments appear on my card st...
Xiaomi Service Delays Redmi Note 8 Pro Battery Replacement for Months

In February 2020, I purchased a Redmi Note 8 Pro smartphone from the Istanbul Akasya Mi Store, along with an additional 5-year extended warranty. Before my 5-year warranty expired in February 2025, I changed my phone, and the store employees told me that since my warranty was still valid, they coul...
BC.Game Login Problem Prevents Access to Account Balance

I am a user of the BC Game platform, and I have been unable to access my account for several days. My BC Game user ID is 6431465. Since 23 December, I have not been able to log in to my account because the verification or login message is not coming, even though the system shows a recovery email. No...
1win Withdrawal Funds Missing

I am writing to report a serious withdrawal issue I am facing on the 1win platform. On 20 December 2025, I requested a withdrawal of ₹7,010 to my Union Bank of India account. In the 1win system, the status of this withdrawal is shown as “Successfully Paid,” yet the money has still not been credited ...
Profilo Authorized Service Failed to Install Appliances Properly

For our address in the Belediye Evleri neighborhood of Çukurova, Adana, we purchased a Profilo built-in appliance set, a washing machine, and a dishwasher. About 10 days ago, an installation team came to our home, but they neither installed the products properly nor tested them to make sure they we...
Mavi Jeans Ripped After Two Weeks, Brand Denies Defect

On October 22, 2025, I purchased a pair of pants from the Mavi Galataport store, model Leila Mid Used Denim, product code m1010600-90997020. I used the product for only about two weeks, and around November 10, the fabric started to tear at the back pocket area. I sent the pants in for inspection, b...
CVmaker Billed Me Without Approval or 3D Secure Verification
On December 20, 2025, I started using a service on CV Maker under a monthly membership that was advertised as a 14-day free trial. Despite the fact that I did not give clear or explicit consent to switch to a paid subscription, $8 was charged to my card on December 26, 2025, without any 3D Secure...
Turkish Airlines Refused to Refund Dog Transport Fee Despite Medical Report
For my one-way Istanbul–Lisbon flight on November 25, I purchased a changeable ticket from Turkish Airlines and paid a total of $472 for the flight. In addition, I paid $207 for the transportation of my dog. Even though I submitted a valid medical report one week before the flight and my ticket was...
Trust Wallet Not Showing BTC After Binance Withdrawal

I am using the Trust Wallet iOS app, and I am writing because a BTC transfer I made from Binance to my Trust Wallet has still not been credited to my wallet. On 25/12/2025, I withdrew 0.05 BTC from my Binance account to my Trust Wallet address via the BTC network. Despite the transaction showing as ...
Please Unban My Telegram Account

My Telegram account with the username @insomniiaaaa**** and phone number +1 289 713 76** was blocked on 25 December 2025 due to alleged violations of the Terms of Service based on user reports. I use Telegram on an iOS device and, after the block, I submitted an appeal through @SpamBot, but my appea...
Badoo Account Deactivated Without Cause, I Requests Review

Today, December 26, my Badoo account was suddenly disconnected and blocked without any prior warning or explanation. I was using the application normally when I was unexpectedly logged out, and I have not been able to access my account again since then. I did not receive any message or clear informa...
Goldcar Charged Me for Fake Damage After Airport Car Return
I rented a car through rentalcars.com from the supplier Goldcar, with reservation number 6815337**, for pickup and drop-off at Diyarbakır Airport between December 22 and December 26. When I picked up the car, they recorded a video. During the video recording, my entire family and I were standing ri...
Facebook SMS Code Not Working in India, Account Access Blocked

I am unable to access my Facebook account because the authentication code is not being sent to me. I had previously tried to log in in 2021 using SMS verification, but I did not receive any code on my Jio line in Ballia, India. I also attempted to contact Facebook support and utilize the available h...
Kwai Changed My Account Region to Egypt, Blocking Monetization and Payments

For the last five years I have been actively using the Kwai video app, and for the past two years I have been trying to get my account monetized and made official. My Kwai username is “RabiaKhan_806_M_Mano”. When I started, the rules clearly stated that an account needed more than 50,000 followers f...
Two Years at Meritking Casino Ends in Heavy Losses and No Withdrawals

I have been playing in the Meritking Casino section for about 2 years, and during this period, I have experienced constant, never-ending losses. There is almost no real sense of winning; I lose all the time, and I cannot even remember the last time I successfully withdrew money from the site. In tot...
Promova Free Trial Charged Annual Fee Without Consent
I started using the Promova language course with a free trial, but on 20.12.2025 I was charged an annual subscription fee of 2,159.99 ₺ during the trial period without my clear consent. I did not intend to purchase a paid annual subscription while the trial was still ongoing. After noticing the char...
Promova Charged Me $68 During a Free Trial Without Consent
I subscribed to the Promova app through the Google Play Store after seeing that it offered a three-day free trial. It stated that I would be charged after the trial period ended. However, immediately after the trial started, on December 20, 2025, $68 was charged to my card as an annual subscription ...
Eneba Sent Wrong Xbox Key - Silent Hill f Order Delivered As Tintin

On 22 December 2025 I purchased the game Silent Hill f for Xbox Series S (Xbox global key) from Eneba.com as a Christmas present, paying 50 € via Appl...
Reactivate My Smule Account Please

I am a Smule VIP user and my account has been suspended for the past two days. My account is registered with the email address alee***@gmail.com and my username is AileenT***. I received a message stating that my account has been permanently suspended because another device has provided VIP access f...















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