My Tiggo 7 Pro Max Has Vibration Issue at 4500 KM—Axle Delayed for Over a Month

I purchased a brand-new Chery Tiggo 7 Pro Max, and by just 4,500 kilometers, I started experiencing a noticeable vibration problem. I initially assumed it was related to the brake discs and took the car to the service center. However, they diagnosed the issue as a defective axle and confirmed that it needed to be replaced under warranty.

That’s when the frustration began. I was told the axle is not in stock and would need to be ordered from China. How is it possible that such a critical part isn’t available locally—especially for a vehicle that's actively being sold? It feels like they’re only ordering it from abroad because the repair is covered under warranty. If I were paying out of pocket, I bet it would’ve been replaced immediately.

When I followed up with Mengerler Davutpaşa, they told me the part had been held up in customs, and I might need to wait another month, even though it’s already been a month since I filed the service request. It's hard to believe a company as large as Chery can't clear a part through customs.

If Chery wants to maintain a strong reputation in this market, it must treat its customers better. We invested in this vehicle expecting quality, but if this is the ownership experience, I’ll sell the car and make sure none of my friends or family choose this brand again.

Chery, I’m urging you to take this seriously. Resolve my axle issue immediately, before your loyal customers become your most vocal critics.