I brought my Chery Omoda 5 to the service center at just 29,000 km because the car began to vibrate noticeably during braking. The service team diagnosed the issue as a warped brake disc—something they even admitted was likely caused by a material defect. But despite this, they refused to cover the repair under warranty, calling it “user error.”
This is incredibly disappointing. I purchased this vehicle with confidence in the brand’s 5-year / 150,000 km warranty, trusting that quality issues would be handled properly. Instead, I’m being blamed for a manufacturing flaw and left to deal with the cost myself.
Chery, this is unacceptable. You know this is a common issue with the brake components, and you’re still refusing to take responsibility. I’m asking you to honor your warranty and replace the defective part without delay. I chose this car because I believed in your promise—don’t make me regret it.
I purchased a brand-new Chery Omoda 5 directly from the dealership, and yet within less than two years, the brake discs warped and became dangerously deformed. This defect put me and my passengers at serious risk. When I took the vehicle to the authorized service center, I expected the issue to be r...
I own a Chery Omoda 5, and my vehicle has only 12,000 km on it. Recently, I began noticing a noticeable vibration when decelerating in 2nd gear. At first, I assumed this was normal behavior until I drove the exact same model owned by a friend—his vehicle did not have this issue at all. On May 15, I...
We bought our Chery Tiggo 7 Pro Max brand new from Chery Incar Kayseri just 5 months ago. During our first long-distance trip, at only 4015 km, we noticed vibrations and a loud humming noise coming from the brakes while descending a hill. We immediately booked a service appointment. At the service ...
I own a Chery Omoda 5 Pro with only 4,000 km mileage, and I have been facing a troubling issue with the brake pedal. Whenever I lift my foot off the brake, it makes a metal-to-metal striking noise. When I first visited the service center, the brake pedal was lubricated, but nothing changed. The fol...
I purchased my Chery Tiggo 7 Pro Max in December 2024, and ever since passing 50 km/h, I have noticed a loud humming noise and steering wheel vibration during braking. The shaking is clearly felt inside the car whenever the brakes are applied. I first reported this issue during the 5,000 km mainten...
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